Exercise 6. Match these comments to their replies

Exercise 5. Choose the correct words in italics to complete the telephone conversation

Exercise 4. Answer the additional questions

Exercise 3. Answer the questions

Exercise 2. Translate into Еnglish

Таким образом; это даст Вам уверенность; как можно скорее; самоконтроль; входящие звонки; относящиеся к делу бумаги; может быть при­менимо к этой области; случайность; нетерпеливый; досаждающий; при­нять сообщение; не быть на месте; говорить четко, кратко; занимать мало времени; спонтанный; тратить впустую рабочее время; деловые разгово­ры; выходить из себя; звать кого-либо из присутствующих; ненужные под­робности; распространенный способ общения; прикрывать рукой телефон­ную трубку; в руках; вопросы, которые должны быть обсуждены; исходящие звонки; стоимость телефонного разговора.

1. Why is the telephone the most popular way of communication?

2. Why do we often waste our working time speaking on the phone?

3. What should be done to save the time at telephone conversations?

4. What types of phone calls do you know?

5. What does planning of outgoing calls include?

6. What should you do dealing with incoming calls?

7. What are behavior patterns at business telephone conversations?

8. What should you say if you didn't understand the person properly?

9. What should you say if the person wanted on the phone is out?

10. As that very polite to cover the mouthpiece?

1. What does "collect calling" mean?

2. What is the number of emergency service in Britain? In America?

3. What's the English for "сотовый телефон"?

A: Fenton Engineering.

B: Number /Extension 473, please.

A: I'm afraid the line's broken /engaged. Will you hold?

B: Yes.

A: The line's free now. I'll put / connect you through.

B: Thank you.

C: Paint shop.

B: I'd like to speak to Mrs. Isaacs.

C: Who’ s / Whose calling, please?

B: Jacques Duval.

C: Wait / Hold on, Mr. Duval. I'll bring /get her.

C: I'm afraid /regret she's in a meeting. Do you want to call up / back later?

B: No, it's urgent. Could you leave /take a message?

C: Yes, I will / of course.

B: Must / Could you ask her to call me back?

C: Does she have your number?

B: No. It's Paris - the code /area is 00 331, then the number is 46 58 93 94. Could you sav / read that back to me? C: 0033146589394.'

B: That's right.

C: Anything / What else?

B: No, that's anything /all. Thank you very much.

C: You're welcome / fine.

B: Goodbye.

1. Sorry, could you spell that? a. Yes, it's 0181 432 9191.

2. Could I speak to Mrs Fencon, please? b. That's OK. I'll hold.

3.Could you take a message? с I'll call back next week, then.

4. I'm afraid the line's busy at
the moment. d. Speaking.

5. I'm sorry but he's away this week. e. Yes of course. I'll get a pen.

6. Could you repeat that? f. Yes, it's M-E-E-U-W-S.

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