Task 7. Replace the words in bold with their opposites to make them true to the text

Task 6. Match the English and Russian equivalents.

Task 5.Find the English words or expressions that are used in the text to give the following meaning in Russian.

Task 4. Say which of the words in the list below are used in the text with the following words. Give their Russian equivalents. Make up sentences with the word-combinations you built.

Task 3. Find the answers to the questions below.

1. What is meant by paraphrasing? 2. What three kinds of questions can be phrases during a social worker-service-user encounter? 3. What kind of information should be provided? 4. What areas is it particularly important for a social worker to have highly developed skills in? 5. Why should social workers provide offer effective explanations of their professional practice? 6. Why is it necessary to avoid unplanned endings? 7. Which technique can help to check understanding? 8. Which questions encourage clients to give their views and opinions? 9. What are the central characteristics of the social worker/service-user relationship? 10. How is emphatic communication helpful?

to bring to an end; to gather; assertive; good; to provide; to be of high standard; factual; professional; social worker/service-user; to break down; verbal; to enhance; effectiveness; congruent; to understand; effective; highly-developed.

information →

communication →

relationship →

skills →

Key:

information → to gather; to provide; to understand; factual;

communication → assertive; verbal; to be of a high standard; effectiveness; to enhance; effective;

relationship → to bring to an end; to break down; social worker/service-user; professional; to enhance; congruent;

skills → highly-developed; good; verbal.

1. внесение уточнений/корректировка при помощи обратной связи_________ 2. гармоничный____________________________________________________ 3. вынуждать, принуждать к__________________________________________ 4. выявить, выведать________________________________________________ 5. наводящий вопрос_______________________________________________ 6. улучшать, повышать качество______________________________________ 7. добиться передового практического опыта____________________________ 8. реализовывать на практике________________________________________ 9. привлекать внимание к__________________________________________ 10. способствовать________________________________________________ 11. позитивное взаимодействие/общение________________________ 12.клиент_________________________________________________________

Key: 1. correcting feedback; 2. congruent; 3.coerce into; 4. to elicit; 5. leading question; 6. to enhance; 7. to lead to best practice; 8. to put into practice; 9. to draw attention to; 10. to encourage; 11. assertive communication; 12.service-user.

1. significance	A. to evaluate
2. to deem	B. to force
3. to give value	C. to emphasize
4. to diminish	D. opinion
5. to draw attention to	E. to consider
6. to enhance	F. importance
7. to elicit	G. to offer
8. to coerce	H. to identify
9. view	I. to reduce
10. to suggest	J. to improve

Key: 1F; 2E; 3A; 4I; 5C; 6J; 7H; 8B; 9D; 10G.

1. If the encounter ends on a note of discord, best practice can be put into effect. 2. The social worker should aim for unplanned endings. 3. Confronting verbal communication is the central characteristic of the social worker/service-user relationship. 4. It is also important to bring working relationships to a negative end. 5. Broad questions can be answered using ‘yes/no’ answers. 6. It is essential that we keep service-users unaware of our opinions and proposals. 7. It is unnecessary that verbal communication communicates empathy. 8. Broad questions help to hide individual feelings and emotions. 9. For a social worker it is important to have low-level communication skills. 10. Active listening decreases the quality of verbal interaction.

Key: 1. congruence; 2. avoid; 3. assertive; 4. positive; 5. narrow; 6. let … know; 7. imperative; 8. elicit; 9. highly-developed; 10. enhances.

Дата добавления: 2014-11-08