Ex.7. Choose the correct response

Now read the following and choose the phrases you think appropriate and correct for telephone conversation. Sometimes two variants are possible.

1. When you want to contact somebody, you can say:

a. Let me talk to Mr. Croft.

b. Can/Could I speak to Mr. Croft, please?

2. When you want to ask who is calling you, you can say:

a. Who are you?

b. Who’s calling/speaking, please?

c. Can/May I ask who’s calling, please?

3. If you answer the phone and offer your help, you can say:

a. May/Can I help you?

b. What do you want?

4. When you ask someone on the phone to wait, you can say:

a. One moment, please.

b. Hello, wait.

c. Hold on a moment, please.

	1. Who’s calling, please?	a) Tracy Brighton speaking. b) I’m Tracy Brighton. c) Oh, this is Tracy Brighton.
\	2. Can I take a message? (Would you like to leave a message?)	a) Please tell him to call me back. c) Yes, could you ask him to call me back, please?
	3. The reason I’m calling you is we're having problems.	a) Really? That surprises me./ I’m sorry to hear that. b) I don’t believe it. c) I don’t mind.
	4. Could you manage Monday? (Could we meet on Monday, say, at 10 o’clock?)	a) No, I can’t. b) No. c) I’m afraid I can’t. Could we fix another time?
	5. So that’s fixed – Tuesday at 10.30.	a) I’m afraid that’s out of the question. b) Good. See you on Tuesday. c) Bye.
	6. Sorry, Sophie. I’ve got to go to a meeting now.	a) That’s all then. c) Oh, that’s OK. I’ll be in touch soon. Bye. d) OK. Talk to you soon, no doubt. Bye.

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