Gardenia hotel

Find sentences which correspond to the text

Questions for discussion

1. Where does the word “tip” come from?

2. Why are tips given?

3. Who are tips given to?

4. When and where are tips required?

5. When is better to tip: up front, daily throughout your stay or at the end of your stay?

6. How much tips should you leave to whom?

7. What is inappropriate when tipping?

8. What are the most common unconscious tipping tendencies?

9. What different tipping policies hotels can have?

10. What is peculiar about tipping at Bed & Breakfasts?

11. What special services can you tip for?

12. When can you do without tipping?

13. What is “Tipping policy in your country?

14. Who do you usually leave tips to?

15. Do you always give tips to people who serve you?

16. How much do you leave in tip at a restaurant? Taxi? Hairdresser’s? Hotel?

1. Depending on the timing, tipping can be a reward for good service rendered, or a subtle bribe.

2. If you would like to ensure special service throughout your stay, a larger tip up front is not a good idea

3. You can get change from somewhere else, and return with your tip at some point in the future.

4. Tipping goes lower universally when the weather is good, up when it is not.

5. Most B&Bs have “no tipping” policies in place.

6. Don’t feel obligated to give a tip if the service given was very good

Read the text from a hotel brochure and find out the information about:

1). Location

2). Kind of building

3). Number of rooms and price of them

4). Facilities

5). Places to eat

The Gardenia Hotel is a modern hotel, conveniently located within just a 5-minute walk from the city center, with its shops and nightlife, and 600 m from the nearest beach.

Accommodation consists of 40 standard rooms (double and single), each with shower, air conditioning, balcony or terrace, and 4 suites furnished with comfort and style.

The Terrace restaurant offers Turkish cuisine, and besides there are indoor and outdoor bars, with splendid music, open to 4 a.m.

The hotel facilities include a swimming pool, a tennis court, a children’s room. Laundry service and baby-sitting on request are available.

Single room - $ 70 per person per night

Double room - $ 50 per person per night

Suite - $ 100 per person per night

READ AND DRAMATIZE THE FOLLOWING DIALOGUES  

***

- R. Good afternoon, can I help you?

- G. Yes, please. Do you have any rooms starting tonight?

- R. Yes, we do. What kind of room do you like?

- G. A room for two persons and a child. We are three. Is it possible?

- R. Sorry, I’ll check the availability… Well, I can offer you a double room with an extra bed for a child.

- G. That’s great.

- R. How long would you like to stay?

- G. For three nights, till the second of June.

- R. That’s OK. Could I have your name, please?

- G. Sure. We are Mr. and Mrs. Christie.

- R. Let me see your passports, please.

- G. Here they are.

- R. Well, Mr. Christie, your room number is 487. It’s on the fourth floor. Here is your key. Shall I ask the porter to help you with your luggage?

- G. Yes, please.

- R. This way, please. Enjoy your stay.

***

- Good afternoon, sir. What can I do for you?

- I'd like a single room with a bath for two nights.

- Did you book in advance?

- Oh, no, I didn't know I'd come to this town.

- Well, let me see... Sorry, sir, we're rather full up, I can give you a room with a shower only.

- All right, I'll take it. How much is it per night?

- 37 pounds, breakfast included.

- Can I have continental breakfast?

- Yes, of course. Will you fill in the registration form, please?

- Here you are.

- All right, sir, here's your key. Room 215 on the second floor. The boy will show you up.

- Thank you.

***

- Good. evening. My name is Swanson, Peter Swanson. I reserved a room in your hotel by phone.

- Good evening, Mr Swanson. A double room with a bath, as I remember.

- Yes, overlooking the sea, if possible.

- We have some nice rooms on the fifth floor, if it suits you.

- Well, yes, if there is a lift.

- Of course, there is. Are you going to spend the whole week here?

- Yes, we'll leave on Sunday.

- Very good, sir. Would you fill in this form, please?

- Here you are. Is breakfast included in the price?

- Oh yes, English or continental, as you choose.

- Well, my wife's on a diet...

- No problem, sir. You can order breakfast by the menu, too.

- Is there a fitness room in the hotel?

- Yes, and a swimming pool, sauna, tennis courts...

- Can we use them free?

- Yes, it's included in the price.

- All right, can I have our key?

- Here you are, sir. The boy will show you up to your room.

***

Good evening. Can I have a single room for one night, please?

- With a bath or without?

- A shower would do.

- Will the top floor be all right? 29 pounds for a night.

- Do you have compulsory breakfast in the price?

- We can cut off two pounds if you don't have breakfast.

- All right, I'll take the room with no breakfast, please.

- Will you register, please? Here's the form. Room 521.

- Here you are. Is there room service in your hotel?

- Of course, there is. Just pick up the phone and dial 01.

- When do I have to check out?

- Not later than eleven, please.

- O.K. Is this my key?

- Yes, sir. Good night, sir.

***

- I'd like to see the manager, please.

- I'm sorry, but he's busy right now. Could you wait a little?

- Excuse me. Can I see you for a moment?

- Certainly. Is there anything the matter?

- Well, I don't like to complain, but there are several things I'm not very happy about.

- Are there? I'm so sorry about that.

- You see, I can't get the window open in my room and there are no clean towels in the bathroom. The tap drips and there are no clothes hangers in the wardrobe. There's no hot water in the shower and the phone is out of order. The TV doesn't work and there comes too much noise from the bar at night. There isn't a plug for my razor and the shutter has broken down.

- Oh, dear, I'm awfully sorry. This has never happened before. You see, we've recently had a turnover in the staff. I'll get somebody to put things in order and I'll see that this doesn't happen again.

- Could you get a plumber to fix the sink in the bathroom?

- Of course, miss. And we'll replace the broken mirror in no time.

- I need an electrician, too, because the lights won't work.

- Don't worry, I'll get things right as soon as possible.

- Please send a cleaner to remove the filthy carpets. And I'd like a bottle of mineral water to be brought to my room. And an extra blanket.

- Certainly, miss.

***

R	Good evening.
B	Good evening. My name is Lars Brolin.
R	Welcome to London, Mr Brolin. Do you have a reservation?
B	Yes, I do.
R	Let’s see...a single room for three nights?
B	That’s right.
R	Can I see your passport, please?
B	Yes, of course.
R	Thank you. Can you sign here, please?
B	Sure.
R	Here’s your key. You’re in room 406 in the fourth floor. Breakfast is from 7 a.m.
B	Thanks. Oh, where’s the swimming pool? I might have a swim later.
R	It’s in the basement. Would you like any help with your luggage?
B	No, I’m fine, thanks.
R	The lift is just over there, on your left. Enjoy your stay.

***

- Good afternoon. Seaside Motel.

- This is Carol Taylor. I’d like to make a reservation for three people for the Labor Day Weekend. Do you have any rooms available then?

- Let me check. How long do you plan to stay?

- Only two days Saturday and Sunday.

- Yes, we still have some rooms available. Would you prefer one room or two rooms that adjoin each other?

- How much do the rooms cost?

- The cost of one room with two double beds is $79 a night and the rate for adjoining rooms with one double bed each is $49.

- In that case, let me have just one room.

- All right. Can you spell your name, please?

- Sure. It’s T-A-Y-L-O-R. Do you need a deposit?

- No, thank you. We can hold the room for you until 6:00. When do you plan to get here?

- We should be there by 5 o’clock at the latest.

- That’s wonderful. We’ll look forward to seeing you then.

***

- Hello, front desk?

- Yes.

- This is Ann Tudor from Room 504.

- How can I help you, Mrs Tudor?

- I want to take a shower and there is no hot water.

- I can't understand that. Have you turned the handle all the way to the right?

- I've been trying to get hot water for ten minutes! It's cold.

- Well, a lot of people take showers before breakfast. Maybe if you wait a while, it'll be warm again.

- Wait! I have three appointments this morning and I want to wash and dry my hair.

- Are you sure that there is absolutely no hot water?

- Of course!

- I'll contact the Maintenance and they will send someone up right away.

- Who will that be?

- The engineer.

- Who is the engineer?

- The engineer is the person who looks after all building maintenance. He will be there in two minutes.

- OK, but don't send anyone for five minutes, I'm still in my nightdress.

***

- I’m leaving tomorrow. Please prepare my bill.

- Sure, Sir. The bill will be ready tonight, shall I send it to your room?

- No, I’ll pay here, at the desk tomorrow.

- As you say.

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Дата добавления: 2014-11-29