A Short Course in Human Relations

Lesson 1. BREAKING THE ICE

Unit I. THE ART OF LIVING

To make the world a friendly place,

one must show it a friendly face.

Lead-in

1. Read the following words of wisdom. What do they mean?

· The world is a looking glass and gives back to each person a reflection of his attitude.

The Six Most Important Words: "I admit I made a mistake"

The Five Most Important Words: "You did a good job”

The Four Most Important Words: "What is your opinion?"

The Three Most Important Words: "If you please"

The Two Most Important Words: "Thank you"

The One Most Important Word: "We"

The Least Important Word: "I"

2. Study the following quotations about politeness. Which one comes closer to your beliefs?

1. True politeness is perfect ease and freedom. It simply consists in treating others just as you love to be treated yourself. (Chesterfield)
2. Ceremonies are different in every country, but true POLITENESS is everywhere the same. (Oliver Goldsmith)
3. Anyone can be polite to a king. It takes a gentleman to be polite to a beggar. (Source Unknown)
4. Avoid all haste; calmness is an essential ingredient of politeness. (Alphonse Karr)
5. Treat everyone with politeness, even those who are rude to you – not because they are nice, but because you are. (Author Unknown)

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