B) Listen and fill in the gaps

A) Listen and practice the dialogue.

Read and translate these words.

Hotel problems

Match these facilities with the icons below

Hotel facilities

4. What facilities would you expect a very expensive hotel to provide their guests? Make a list and compare your ideas with a partner.

wheelchair access health or fitness facilities credit cards accepted

rooms for more than 2 people pets welcome air conditioning swimming pool 24-hour room service business facilities children's facilities

6. Work in pairs. What facilities do you think these icons show?

Shampoo hot pillows air conditioning noisy taps hairdryer small remote control warm hangers quiet light shower blankets soap radiator cool toilet paper glasses towels bathrobes fridge switch

Reception: Reception?

Man: This is Paul Jones in Room 34.

Reception: How can I help you, Mr. Jones?

Man: There isn't any soap in the bathroom, and there aren't any

towels.

Reception: I am sorry about that. I'll send some up straight away.

Woman: Iwonder if you can.

Reception: Certainly, what's the?

Woman: It'sthe. It's blocked. I can't flush it.

Reception: Oh, dear. I'm sorry. I'll someone right away.

c) Guess what are the reception’s answers. Then listen and check.

Woman: Hello? Is that the front desk?

Reception: Yes.?

Woman: The air conditioning doesn't work. I think it's broken.

Reception: I'm sorry. I'll.

Woman: Well, actually I'd like to change my room. It's much too

hot in here.

Reception: I'm afraid we're. I'm sure the

engineer.

d) Listen and fill in the blanks.

Man: you send an to my room, please?

Reception:?

Man: The has gone wrong. I can't change.

Reception: I'm sorry, the engineer's.He'll be there in

minutes.

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