Hints for Hotel Guests

1. The first thing to do is to book a room in advance either by letter, telephone or fax. Otherwise you may arrive at the hotel and be told that there are no rooms.

2. On arrival at the hotel, go to the reception desk in the lobby and confirm your reservation. The clerk will then give you a registration form to fill in and sign. The form is to be filled in block letters. In smaller hotels you simply sign the visitor’s book and give your permanent address.

3. At large hotels you may ask for any service by phone. Tell the operator if you wish to be called at a certain time. Call Room Service when you want a meal or drinks sent up to your room. Call Valet or Maid Service if you need your suit or dress cleaned or pressed.

4. Let the hotel manager know well in advance the day and time of your departure. Vacate your room before noon. 12 o’clock is the international check-out time. If for some reason you stayed longer, you would have to pay for another night.

3.33. Read the following dialogues with a partner. Make up similar dialogues. Act them out.

Dialogue 1: Booking a Hotel Room over the Phone

A: Good morning. The Grand Hotel.

B: Good morning. I’d like to reserve a single room for three nights starting with

the fourth of August. Do you have any vacancies?

A: I’m afraid our single rooms are fully booked. Would you take a double room?

B: What are your rates for a double room?

A: Our rate for a double room is $ 76 plus VAT (= value added tax).

B: OK, then. I’ll take a double room.

A: In whose name shall I book it, please?

B: In Holm’s name.

A: Could you spell it for me, please?

B: H-O-L-M.

A: How will you be paying?

B: By credit card. The number is 2073 0905 0732 8914.

A: Expiration date?

B: July next year.

A: Thank you, sir. You are welcome to the Grand Hotel.

Dialogue 2: In a Hotel

A: Good evening. I have a reservation for 6 p.m. My name is Thomas Holm.

B: Would you spell the last name, please?

A: Yes. H-O-L-M.

B: Yes. I have your reservation right here. One double from today for three days.

Would you please fill in this registration form?

A: Certainly.

B: Here’s your key. It’s room 1280 on the twelfth floor. The lifts are round the

comer over there.

A: Thank you. What time’s the breakfast, by the way?

B: It's between 7 and 10:30 in the dining-room or you could have it sent up.

A: Oh, that’s nice. I think I’ll have it up in my room then. I’ll give Room Service a

ring about it later. One more thing, could you give me a wake-up call at 6

tomorrow morning?

B: Very good, sir. Have a nice day!

3.34. Work with a partner. Add 1-2 phrases to each sentence to make up short dialogues. Act them out.

1) Have you ever been up in a plane?

2) How do you get on board the plane?

3) This is the runway along which the plane will take off.

4) We are gathering speed and lifting smoothly into the air.

5) How do you take to flying?

6) How high are we?

7) We’ll make a non-stop flight without refuelling.

8) That plane is for service on long-distance lines.

9) How many people does it carry?

10) I can’t hear for the roar of the engines.

3.35. a) Read the text below and define the style of each. Prove your decision.

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