Practice. Calling the front desk

Test

Calling the front desk

Checking in

Clerk: Hi! Can I help you?

Martin: Yes, we had a reservation for this weekend.

C.: All right, what was the name, sir?

M.: Baum, Martin Baum.

C.: Baum... Baum... oh, yes, here it is. A double for two nights?

M.: Yes, that’s right. But we were wondering... would you happen to have a suite available this weekend, something with a living area and a kitchenette?

C.: Well, the only one that’s available this weekend is the executive suite, and that’ll run you $140 a night.

M.: I see. That’s pretty high...

C.: You know, sir, this double is more that twenty feet square, and it has a refrigerator.

M.: Oh, really? That sounds fine, then.

C.: Good, the double then. Do you have a credit card, sir?

M.: No, I’ll be paying cash.

C.: Then I’ll have to ask you to pay in advance. Fifty-five a night, plus $8 tax comes to $126. And would you fill in this registration form, please? Here’s a pen. Just your name, address, and the make and license number of your car.

M.: OK... Here you are. And travelers checks for $130.

C.: Fine, Mr. Baum. Here’s $4 change. Check-out time is 12:00 noon. The bellman will take you up... Harvey! Room 615... If you need anything, just let me know.

M.: Thank you. Good night.

Clerk: Front desk.

Martin: Hello. This is Martin Baum. The bathroom light in my room doesn’t work. Could you have somebody come up and take a look at it, please?

C.: Oh, of course, Mr. Baum. What room number was that, please?

M.: Room 615.

C.: Okay, I’ll have a man up there in a minute.

M.: Fine. And another thing - I don’t seem to have a room service menu. Is there one?

C.: Yes, there is. We have 24-hour room service. I’m sorry about that. I’ll have a room service waiter bring you a menu up right away.

M.: Thanks.

C.: If you need anything else, just let me know.

M. I will. Good night.

C.: Good night.

Here are some words to help you check your understanding of the dialogues. You should know the bold words to make your communication easier

bellman (n): in a hotel, the person who carries luggage to the room

check in (v): to register at a hotel, airport

check out (v): to pay one’s bill and leave

double (n): a room with one large bed for two people

fill in (v): to complete

guest (n): a person staying at a hotel

kitchenette (n): a small kitchen

print (v): to write in legible block letters

rate (n): a charge

reservation (n): the booking or arranging of a place (airplane seat, hotel room) ahead of time

room service (n): in a hotel, the serving of food and drink, and the provision of laundry and cleaning services for clothes in rooms used by guests.

single (n): a room occupied by one person

suite (n): a set of two or more rooms including a bedroom and a sitting room

executive suite (n): an expensive suite for travelling business people

Find English equivalents.

1. Я бы хотел заказать номер на двоих.	a) When do I have to check out of the hotel?
2. Вы будете платить наличными или кредитной карточкой?	b) Please, fill in this registration form.
3. Пожалуйста, заполните регистрационный бланк.	c) Room service is available 24 hours.
4. Свет в ванной комнате в моем номере не работает.	d) Could you have somebody come up and take a look at it, please.
5. Ресторанное обслуживание в номере круглосуточное.	e) I’d like to reserve a double.
6. Когда я должен выписаться из отеля?	f) The bathroom light in my room doesn’t work.
7. Не могли бы вы прислать кого-нибудь посмотреть (поломку)?	g) How are you paying: by credit card or in cash?

Look at the sentences (a - f) below and put the conversation in order.

a) Fine. Could you show it to me, please?

b) How much is it?

c) Do you have a single room for two nights?

d) Sure. Come this way, please.

e) We only have a small suite.

f) $50.00 a night, including breakfast.

At a Shop

Read the conversation. Try to memorize it.

Customer: Can you help me, please?

Shop assistant: Yes, sir. What is it?

C.: I’m looking for a flannel suit, size 40.

S. a.: Have you any particular colour in mind?

C.: I prefer something in grey.

S. a.: Here’s an excellent suit in grey flannel. Will you try it on?

C.: Yes, I will. Where is the fitting-room?

S. a.: Come this way.

C.: How does it look?

S. a.: It looks great. It’s exactly your size.

C.: How much is it?

S. a.: This suit is on sale. It is only $115.

C.: All right. I’ll take it.

I. Write the words in these sentences in the correct order.

1. on / tight / me / are / they.

2. you / can / do / what / I / for?

3. shoe / is / your / what / size?

4. card / by / I / pay / credit / can?

5. are / here / you.

II. Complete conversation with sentences from I.

Shop assistant:........................

Customer: I want leather evening shoes.

S. a.:........................

C.: Thirty - six.

S. a.: I’d recommend you this pair.

C.: So sorry......................... Show me another pair, dark brown colour.

S. a.:..........................

C.: That’s just my size. How much are they?

S. a.: $100. Will you pay cash?

C.:.............................

S. a.: Certainly.

III. Have conversations like the one in II. Use different colours, clothes and ways of paying. Take it in turns to be a shop assistant and a customer.

Shopping.

Read and remember the language which could help you in the following situations.

Дата добавления: 2015-01-03