Read the letters, translate and discuss them

Useful phrases

Replying to letters of enquiry

1. First of all mention the name of the customer you are dealing with, the date of his letter and thank him.

2. Let the customer know about the products available.

3. Encourage your prospective customer to do business with you.

4. Mention the selling points of your product.

5. Suggest any alternatives if possible.

- Thank you for your letter of … regarding / concerning / in connection with …
- I refer to your enquiry about / relating to …
- we appreciate your interest in...

- delighted to receive …

- in response to your letter of...

- we are reviewing your inquiry...

- we have thoroughly considered your letter...

- here is the information that you requested...

- I have received your letter of … requesting information about...

- I highly recommend … as / due to the fact that …
- … would probably be more suitable because …

- I hope that this information will help you to make decisions on your order.

- I look forward to receiving your confirmation of …

How to address an envelope:

Имя, фамилия отправителя,

номер квартиры/ дома,

название улицы, город,

штат/ район, почтовый

индекс,страна

Имя,фамилия получателя,

номер квартиры/ дома, название улицы,

город, штат/ район, почтовый индекс,

страна

Почтовый индекс - ZIP Code

1.3. Answer the following questions:

1. How will you open a reply to an enquiry?

2. What is the next step after opening?

3. Why is it advisable to mention selling points of your product?

4. How will you close a reply to an enquiry?

F & W Plc

88 Aksakova street Ufa 450022 Russia

tel [phone]; fax [phone]

SV/ZF

8 May 2010

Mr John Smith

Sales Manager

M & W Plc

8 The Strand

London T32

Dear Mr. Smith

I am writing to thank you for your letter of 8 April. Not long ago we purchased from you leather furniture.

As the latest model was so popular with our customers, we would like to know if it is still available. If so would you kindly advise us of your terms of payment and any discounts available.

Would you please also send us a copy of your leather furniture catalogue in the same price range.

Yours sincerely,

Elvira Pan

Market Manager.

1.5. Reply for the previous letter:

F & W Plc

Dear Elvira Pan

We thank you for your enquiry of 15 May for our leather furniture and enclose our detailed quotation.

We have a good selection of patterns and sent them to you today by parcel post. The model you have required for is still in production. We have also some new models which have new features at an extremely competitive price.

In, addition we give discount of 15% on purchases not less than 6 of the same model.

We are looking forward to doing business with you in the near future.

Yours sincerely

John Smith

Manager

Дата добавления: 2015-01-03