Business letters

III.

B.

A.

1. Match the words from the verb list Al with the words from the noun list A2 and from the verb list B1.

2. Notice that some of the verbs can collocate with several nouns and vice versa.

List 1

to place

to submit

to grant

to settle

to lodge

to launch

to remit

to meet

to open

to second

to chair

to quote

to debit

to negotiate

List 2

a complaint

an order

an account

a meeting

a debt

prices

an invoice

an agreement

an offer

a discount

a cheque

a delivery date

a proposal

a product

1. Match the words from the verb list B1 with the words from the noun list B2.

2. Notice that some of the verbs can collocate with several nouns and vice versa.

List 1

розташувати

подавати

відкрити

почати виробництво

підтримати

призначити

надавати

вести

обговорювати

оплатити

виконати

сплатити по

виставити

List 2

умови постачання

рахунок

пропозицію

зустріч

знижку

чек

продукт

замовлення

ціни

борг

договір

скаргу

рахунок-фактуру

14. Fill in the missing words in the letters below. Choose from the following (see example):

appreciate ask concerning delighted enclose faithfully grateful hearing please receiving Regarding regret sincerely sorry writing

I.

Dear Ms Chan,

Thank you for your letter of 24 April, (1) concerning the exhibition in Anytown in August.

We are (2)........................ …….to hear that your company will be taking part and that you will address the opening conference.

(3)……………………the conference, we should (4)……………………it if you could send us details of all the delegates so that we can prepare security passes. We would also (5)………………………..you to let us have details of the equipment you need for your presentation.

We look forward to (6)………………………..your reply.

Yours (7)………………………..

II.

Dear Sir/Madam

Your company has been recommended to us by a business associate and I am (8)…………………………to enquire about your translation services.

My company has recently entered the export market and we need advertising material translated into Chinese, Russian, and Turkish.

We would be (9)………………………if you could send us your prices and terms of payment.

We look forward to (10)……………………..from you.

Yours (11)……………………….

Dear Mr Kadenza

I was very (12)……………………..to hear about your problems with the new super vacuum.

I have investigated the complaint and I (13)………………………to tell you that the problem is the result of faulty operation. I (14)………………………….a copy of the inspector’s report with this letter.

If you require us to repair the machine, (15)………………………..contact me at the number above.

Yours sincerely,

Pre-reading tasks ____________________________________________________

15. Do you have any experience in using email? If yes, who taught you?

16. What rules do you follow in writing email?

Reading tasks _______________________________________________________

Read the text to check your knowledge in writing email.

HOW TO WRITE A BETTER BUSINESS EMAIL

Email is the most efficient communications tool that you will ever use in your business. If used properly, it can instantly enhance your business by increasing profits and reducing expenses. Through daily use of email any business can communicate with existing customers, vendors, employees, and friends, as well as find and cultivate new customers. Email is also a great way to get thousands of people to your website.

Here are a few points:

Write your emails as you would a letter. Always use a capital letter to start a sentence and always use proper punctuation, grammar, spelling, and spacing.

Guidelines for writing e-mail:

Keep sentences brief, crisp and simple.

Make good use of headings and numbered points.

Keep social banter (good-humored teasing) to a brief opening sentence.

Use boxes, colours, italics and bold highlighting to draw attention to key points and create a visual impact.

Always edit documents to make sure spelling is consistent and sentences are grammatically correct.

Form ideas clearly into a planned structure before starting to write and check that only relevant parties are sent copies to.

Be very polite and businesslike.

Write your email from the standpoint of the reader. The more information you give that will help the reader, the more likely they will want to visit your website.

Use short paragraphs and add a blank line between paragraphs. Avoid long run on sentences and avoid putting your entire email in a single paragraph.

Space out your email like you would a letter.

Find creative ways to ask the respondent to reply to your email. Offer to send them out a regular email newsletter.

Be sure to include your full webpage address in your email. Give it to them as follows, so it is a clickable URL that will take them directly to your website, like this: http://www.jvlnet.com.

It is OK to send a single unsolicited email to a potential customer, but state in your email that you will not send any follow-up emails to anyone who does not respond with a request for more information.

Keep your initial email brief.

Have two or more places on your website that the potential reader can click on to send you mail. One can be a standard line such as “Click here to send me mail. “ You might also create an email link to your name at the end of your site. The more possible ways of getting people to contact you the better.

Sign your email, just like you would a letter, with a proper salutation and your name.

Edit your copy carefully to avoid false or misleading claims. Read the e-mail over completely before sending it. Does it get your message across properly?

Can you make it more exciting to read? Did you include your complete webpage URL? Did you use proper grammar and spelling? Are you sure the e-mail is still worth sending?

Once you do hit the send button, the e-mail will check itself for spelling. Be sure you have spell check turned on.

After the email is sent it will be copied to your sent file. You could then move specific sent emails into other folders for more efficient storage and sorting.

Email has great potential for personal and business use. Used correctly it can generate much good will. Used poorly it can hurt people and waste their time.

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Дата добавления: 2014-12-23