III. Complete the text with words from the box

II. These are some common and useful telephone questions. Match the endings with the question starters. (more then one combination is sometimes possible.)

VI. Answer these questions.

V. Complete the questions with words and expressions from the text.

II. Work with a partner. List any things that you dislike about phones. Read the text and check if it mentions any of the things on your list.

III. Find in the text English equivalents for the following Russian phrases.

отключить телефон, голосовая почта, дышать в телефонную трубку, беседа / разговор, запретить /отменить, дозвониться, соединить с оператором, прослушивание сообщений, добавочный номер.

IV. How many of the things mentioned in the text sometimes happen to you?

a. Do you think it should be against the law to use a m___while you are driving?

b. Have you ever been in an embarrassing situation because you forgot to s__your phone o____?

c. When somebody leaves a message on your v___ m___, how long do you wait before you return the call?

d. When was the last time you listened to a r___m___ and had to choose from different o___?

e. While you are o___ h___, do you prefer to listen to music or to silence?

f. Have you ever had a problem getting t___ to the right e___?

· How many phone calls do you make/receive in a typical day?

· What do you use your phone for most?

· Who do you call most?

Lexical exercises

Active vocabulary

I. Complete these sentences using the pairs of words below.

how /help calling/ because let/ transfer

call / later speak/ please this/ speaking

name / from mine/ referred sorry/ was

afraid / in put/ down remember/ met

wondering / help time/ reach I’ll/ message

1. ____can I ____ you?

2. I’m____ ____I need some information.

3. ____me_____you to Sales.

4. Would you like to____back____?

5. My____is Chris Robb____York Paper.

6. A colleague of____, Liz Peterson, ____ me to you.

7. I’m____she is not____this week.

8. I could____ you____ for Friday afternoon.

9. ____, your name____?

10. I’d like to____ to Mark Fisher,____.

11. ____is Mark____.

12. You may not____ me – we____ last year.

13. I was____ if you could____ me.

14. ____ give him the____.

15. What’s a good____ to____ you?

1) ____leave a message?

2) ____take a message?

3) ____transfer me to his voice mail?

4) ____have your phone number?

5) ____know what this regarding?

6) ____help you?

7) ____ask what this is regarding.

8) ____speak to Mr.Tipps, please?

9) ____555-7434?

10) ___ask who is calling?

11) ___ repeat that, please?

12) ___ask him to call Mr. Donson?

13) ___a good time?

14) ___ask when he will be back?

15) ___call back later?

16) ___something I could help you with?

a. Would you like to____?

b. May I____?

c. Could you_____?

d. Does she/he____?

e. Is this____?

call dialed directory extension line message mobile operator voicemail

I didn’t have his number so I called directory enquiries. The (a) ___gave me his office number. I (b) ___the number, but his (c) ___was busy and I had to leave a (d) __on his (e) __. I asked him to return my (f) ___. Then, I decided to try his (g) __. I got trough, but there was a bad (h) ___. When we finally spoke, I could not remember why I wanted to call him!

Speaking

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