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Unit X. Negotiating skills
Unit IX.Business ethics Unit VIII.Management styles Unit VII Companies Unit VI. Technical means of communication
banner can you hold on? chat room could I leave a message? could you put me through to Mr. Brown? could you speak up, please? cyberspace cyberstore encrypted hold the line, please home page I am afraid he is out at the moment I can’t get through I have to make a call I want to book a call to Moscow I’ll call back later I’ll see if he is in icon interactive is that Mr. Green? is there any message? link modem Mr. Jones is on the other line Mr. Roberts is not available net (internet) online phone book service provider software sorry to have troubled you speaking surfing the net the line is engaged this is a private residence this is Peter Smith calling to make a long-distance call web(world wide web) webzine who is calling, please? you have got the wrong number
a stock-holder affairs attract (ive) authority barrister be involved benefit borrow (v) capital stock code of conduct compete (v) competitive competitor contribute(v) customer department executive financial data fulfill (v) gain (v) headquarters improve (v) issue (v) joint venture liability multinational opportunity own (v) profit provide(r) purpose receipt scale share (s) (v) Sole Proprietorship stock subsidiary turnover unit.division (of the company) value (v/n)
achieve (v) allow (v) appeal (v/n) appreciate approach attitude available be engaged in challenge (v/n) decision duty employee (er) encourage equal experience (v/n) forgive (v) imperative influence (v/n) level objective occur (v) pay attention performance quality reach (v) relationship require (v) reward (v/n) solve problems staff subordinate succeed (v) supervise (v) support (v/n) weakness work force
bribery copycat dishonest glass ceiling illegal negative publicity product tampering to accuse to contaminate to discriminate to prosecute to recall to withdraw unethical unfair
a graph a negotiation strategy a well-structured talk agree on a procedure agree on a procedure agree terms agree terms an important point an inter-personal process an opening position as you can see… at this stage bargain celebrate change the subject close create a rapport create a rapport deal with enthusiastic attitude expand a point expressive body language eye contact have a look at… have lunch I’d like to point out… listen and take notes main points make counter-proposals negotiation strategy repetition rhetorical questions sense of humour set out proposals set out proposals specific language thorough subject knowledge to accept something on one condition
to be in two minds to be nearing agreement to be willing to accept a compromise to bear in mind to change one’s mind to digress for a moment to find a mutually acceptable solution to an issue to find a solution to give you an example of what I mean to give you the background to this… to go back to what I was saying to have second thought to invite questions to make a snap decision to make a suggestion to make something clear to move to the next point to offer an alternative to quote some figures to revise an offer to say a bit more about that to see some movement on … to set the tone for the interaction to solve a problem to start with to sum up to take into consideration to understand somebody correctly visuals
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