Your find that your study load is too heavy. Write a letter to your college teacher explaining why you need to withdraw from two courses. Ask if it is possible to obtain a refund. 2 страница

Yours faithfully

You are an international student and have borrowed a book from the local public library.
You left the book on a bus and when you contacted the bus company, they could not find it.

Write a letter to the librarian explaining the situation and asking what you should do.

• You should write at least 150 words.
• You should spend about 20 minutes on this task.

model answer:

Last week I borrowed an English grammar book, "English Grammar Exercises" from your library to help me improve my knowledge of English. It was extremely useful, so when I went to visit a friend I took the book with me to show her how good it was.

Unfortunately, when I was on the bus going home, I fell asleep and missed my bus stop. I woke up at the next stop and rushed forward to the driver to ask him to stop but forgot to bring the book. As a result, the book was left on the bus. When I rang the bus company the next day, they could not find it and suggested that somebody must have picked it up.

Could you please let me know what I have to do now? As I am an international student I do not have very much money, but of course I will pay for a new copy of the book if this is necessary.

Yours faithfully

You celebrated your birthday with some friends last week in a restaurant. It was a great success and you and your friends enjoyed the evening very much.
Write a letter to the restaurant to thank them. Mention the food, service and the atmosphere. Also suggest any improvements to make things better.

• You should write at least 150 words.
• You should spend about 20 minutes on this task.
• You do NOT need to write your own address.

model answer:

Dear Sir,

Last week on Saturday night some friends and I had dinner in your restaurant to celebrate my birthday. I am writing to thank you for the great evening that we had.

All my friends remarked afterwards on the standard of the food and service that we received. All the food was very tasty and well presented. Our waiter, whose name was James, was fast and friendly and put with well with our bad jokes! The restaurant itself was warm and friendly and the atmosphere showed that all the diners there were enjoying their evening.

I would like though to suggest one improvement. One of my friends is a vegetarian and he felt that the choice for vegetarians was little small. If you could develop that, it would be a great advantage to your restaurant.

Once again I would like to thank you for my highly enjoyable birthday dinner.

Yours faithfully,

Rebecca Ahlinder

You are going to study in a college in the UK next year. You would like to stay in a college Hall of Residence.
Write a letter to the college giving your accommodation requirements. You should outline what your room and food needs are and also ask what alternatives are available if they cannot provide what you want.

• You should write at least 150 words.
• You should spend about 20 minutes on this task.
• You do NOT need to write your own address.

model answer:

Respected Sir,

I have just recently been awarded a place at your esteemed college and I now write with respect to my accommodation requirements for my first initial year.

As I will not know anyone at the College, I would like to spend my first year in a Hall of Residence so that I can meet people in this place. I would prefer the Hall to be a single sex female only hall and with full board so that I won't have to worry about cooking for myself. In addition I also require a vegetarian choice as I am vegetarian. If there are no halls offering the above then I would be satisfied in a hall with kitchens so I can cook. In addition I would not like to share my room and I would prefer en suite facilities if you have halls offering this.

Thanking you for your assistance in advance, I look forward to hearing from you soon.

Yours sincerely,

Anna da Silva

Last week you were on a flight to London. Unfortunately, when you left the plane, you left a bag. You did not remember about the bag until you got to your hotel.
Write a letter to the airline. Explain what has happened, describe the bag and its contents and say what you would like them to do about it.

• You should write at least 150 words.
• You should spend about 20 minutes on this task.
• You do NOT need to write your own address.

model answer:

Dear Sir,

I am writing in connection with a bag that I left on one of your planes. Last week on Tuesday 4th May I came to London on flight ABC from New York. My seat number was R5. The plane arrived late at night and I was tired. As a result when I got home, I remembered that I had left my bag on the plane under the seat in front of me.

My bag is small and made of black leather with a zip opening the top. Inside the bag there is a pen, a paperback I was reading, some car keys and my diary.
Therefore would your lost property department please check and see if they have my bag and contact me as soon as possible to let me know whether they have found it or not?
You can contact me on my mobile telephone number which is: 01753 853 736.
Thanking you in advance for your help, I look forward to hearing from you soon.

Yours sincerely,

John Smith

You have just returned home after living with a family in an English-speaking country for six months.
You now realise that you left a small bag of personal possessions in your room.
Write to the family describing the things you left behind. Ask them to send some ar all of them to you. Offer to cover the costs.

• You should write at least 150 words.
• You should spend about 20 minutes on this task.
• You do NOT need to write your own address.

model answer:

Dear Mr. and Mrs. Hooper,

I hope you are all well. The flight home seemed very long but my family all came to meet me at the airpoint, which was fantastic. Thank you so much for having me - I enjoy my time with you very much.

I have a favour to ask. When I got home, I realised that I had left a small black handbag in my bedroom. You may recall that I bought myself a new bag while I was in Sydney and I'm pretty sure I put the old one under the bed.

I don't really need the bag but some of the things inside are of sentimental value and I would be very grateful if you could send them to me. There is a red address book, a small leather wallet with some photos and a silver necklace. None of the other things are important so please don't worry about them. Could you please let me know how much the postage is and I will send you the money to cover the cost.

Looking forward to hearing from you soon. Thank you once again for your help.

Love to all the family.

Maria

You are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport.
Write a letter to your local newspaper. In your letter:

• explain where you live
• describe the problem
• give reasons why you do not want this development.

• You should write at least 150 words.
• You should spend about 20 minutes on this task.
• You do NOT need to write your own address.

model answer:

Dear Sir/Madam,

I am writing with regard to the article in your newspaper dated 7th September. My house is situated within 20 minutes walk of the airport. Please allow me to point out the problems which have caused serious damage on the residential area. I am fully sure that the problems must be aggravated if the plan is carried out to expand the airport and Increase the number of flights.

First of all, the low-flying aeroplanes are utterly distractive. They make such a big noise that I cannot concentrate on housework at all. What is worse, I am woken up by the late hour flights at midnight; I was diagnosed as Insomnia the other day. I should call this situation noise pollution.

Secondly, I am afraid that the expansion of the airport may reduce the plot of land for the playground which is under construction near the airport at the moment. To sum up, I strongly disagree with the plan. I would appreciate if you could possibly write the article about the problems and disagreement as I said above.

Yours faithfully

You are due to start a new job next week but you will not be able to because you have some problems.
Write a letter to your new employer. In your letter:

• explain your situation
• describe your problems
• tell him/her when you think you can start.

• You should write at least 150 words.
• You should spend about 20 minutes on this task.
• You do NOT need to write your own address.

model answer:

Dear Ms Barnes,

I am writing concerning the position of Assistant Office Manager that I am due to begin next Monday. However, a problem has arisen.

As you know, I currently work for my uncle’s food-packing business, and you will remember from my interview that I have gained valuable experience there.
Unfortunately, he has had to go into hospital for an operation, leaving my aunt in charge of both the home and the business. She has asked me, as this is a particularly
busy time of year, to stay on and help her with the running of the office.

I realise this will be inconvenient to you, but very much hope that, given the circumstances, you would be prepared to allow me to take up my position with you two
weeks later than planned.

I would like to emphasise that I remain very keen to work with you, and that I will be gaining further useful experience during this time.

I look forward to hearing from you.

Yours sincerely,

John Forbes

You travelled by plane last week and your suitcase was lost.
You have still heard nothing from the airline company.
Write to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it.

• You should write at least 150 words.
• You should spend about 20 minutes on this task.
• You do NOT need to write your own address.

model answer:

Dear Sirs,

I was one of the passengers who took the flight from Narita (Tokyo) to Heathrow (London) on 5 August. Unfortunately, my suitcase did not come out after the flight. Although I have explained this Mr. McDonald who was in charge at the Luggage Claim Office I have not heard from him as of now.

My suit case is grey Samsonite whose size is 10 x 95 cm. There are 3 steckers on one side and 1 heart shaped stecker on the other side. My initials "AR" are also written on both sides.

There are a few books and a copy of my thesis in that suitcase which I need for the conference on 19 August.

So I would deeply appreciate it if you could give me a prompt reply at your most convenient. My flight number, luggage claim number and address are written below.

Flight No: NH 101
Luggage Claim No: 00026
Address: 6H Silver Street
London.NWI6 5AL

Yours Faithfully.

You borrowed some books from your school or college library. Unfortunately you have to go away to visit a sick relative and cannot return the books in time.
Write a letter to the library. Explain what has happened and tell them what you want to do about it.

• You should write at least 150 words.
• You should spend about 20 minutes on this task.
• You do NOT need to write your own address.

model answer:

Dear Sir or Madam,

I am writing this letter to explain why I have been unable to return the three books have out on three-day loan, which are now overdue.
After taking the books out on 16th March, I had an urgent phone call from my elderly aunt's neighbour to say that my aunt had had a fall and had been taken into hospital. I am her only surviving relative in this country, so I felt I had to go and see her immediately. I travelled down to Surrey the following morning, thinking I would stay for only two or three days.
Unfortunately, my aunt's condition has only improved very slowly, so I have had to stay here longer than expected. However, the hospital says that if all goes well, she should be able to go home in two or three days' time, in which case I will be back at the beginning of next week.

Dealing in mind the circumstances I trust you will kindly waive any fines that may have accumulated.

Yours sincerely

You have had a bank account for a few years. Recently you received a letter from the hank stating that your account is $240 overdrawn and that
you will he charged $70 which will he taken directly from your account. You know that this information is incorrect.

Write a letter to the bank. Explain what has happened and say what you would like them to do about it.

• You should write at least 150 words.
• You should spend about 20 minutes on this task.
• You do NOT need to write your own address.

model answer:

Dear Sir,

I am writing in reply to a letter I received from you a few days ago. In your letter you state that I am $240 overdrawn and that you will be charging me $70.

I would like to point out that the reason I am overdrawn is because of a mistake made by your bank. If you look through your records you will see that I wrote several weeks ago explaining the situation. For the last twelve months, I have been paying $300 a month for a car I bought last summer. The monthly payments were taken directly from my bank account. However, two months ago I sold the car and I wrote to you instructing you to stop paying the monthly instalments. I received a letter from you acknowledging my request, but, for some reason, nothing was done about it. Another $300 instalment has been paid this month and this is the reason why I am overdrawn.

I would like you to contact the garage where I bought the car explaining your error. I would also like you to ask them to return the money.

Yours faithfully,

P Stoft

You have a friend who lives in a city abroad. You have decided that you would like to apply to do a course at one of the colleges in this city.
Write to your friend explaining what you would like to do. Tell him/her what type of work or studies you have been doing for the past few years and ask for assistance in contacting an appropriate institution.

• You should write at least 150 words.
• You should spend about 20 minutes on this task.
• You do NOT need to write your own address.

model answer:

Dear Anita

Sorry I haven't written for ages. I've been so busy over the last year and I never seem to have a minute to myself.

I'd like to study electrical engineering at university in Australia next year and I hope you can give me some advice. I think I would prefer Melbourne because I know a few people from my visit last year.

This year I'm doing maths and physics at school and I hope to do well in my exams. However, I really don't know which university to apply to, so could you send me some information about different colleges? Also can you find out what qualifications I need? For intance, as an oversease student, do I have to take an English test?
I hope you don't mind doing this for me. It is much better to get this information from someone who lives in the country, so I hope to hear from you soon.

Many thanks,

Rosanna

You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy.

Write a letter to the store manager, explaining the problems you have had. Ask for a refund or exchange on the item.

• You should write at least 150 words.
• You should spend about 20 minutes on this task.
• You do NOT need to write your own address.

model answer:

10th January, 2004

Dear Sir or Madam

Re: faulty jumper and refund refusal

On Wednesday 2nd January, I bought a green long-sleeved jumper from your store. The jumper was medium-sized and made fom cotton. It cost $59.95 and it was not on special.

When I got home, I discovered that there was a small hole in the left sleeve. It looks like a rip of some kind and the stitching has unravelled. I returned to your shop the next day to ask for an identical replacement jumper. Unfortunately there were none in stock. Therefore I asked for a refund. However, the shop assintant refused to give me a refund because it was not the policy of the store.

I am writing to demand a refund or, at the very least, a replacement jumper. The jumper is unwearable as it is and I do not want to buy anything else. I hope that you can assist me in this matter. If I do not get satisfaction, I will be forced to seek legal advice.

Yours sincerely

Susan Milne.

You are organising a trip to the Snowy Mountains in New South Wales for a group of students from Perth in Western Australia.
Write to the manager of Student Hostel Services and explain when you want to visit the Snowy Mountains, how long you will stay, how many students are in your party, and what accommodation you will reuire.

model answer:

Dear Manager of Student Hostel Services,

I am writing to seek accommodation in the Snowy Mountains for a group of students from Perth.

We expect to be in the Snowy Mountains between June 1 and June 12. There are fourteen people in our group, five men, seven women and a married couple. The five men will accept dormitory accommodation, and the women are happy to share rooms, but the married couple would like a double room.
We hope to keep our expenses as low as possible.

Please tell me about recreational services in the area. The group will bring their own boots for bushwalking, but we are hoping to hire equipment for other sports, like skiing. Some of our group will want to hire geological picks and other equipment, if possible. We also need to know about access to caves and other interesting geological features in the area.

I am looking forward to receiving information about the Student Hostel Services and other facilities.

Yours sincerely

Amanda Chan

You are organising a trip to the Snowy Mountains in New South Wales for a group of students from Perth in Western Australia.
Write to the manager of Student Hostel Services and explain when you want to visit the Snowy Mountains, how long you will stay, how many students are in your party, and what accommodation you will reuire.

model answer:

Dear Manager of Student Hostel Services,

I am writing to seek accommodation in the Snowy Mountains for a group of students from Perth.

We expect to be in the Snowy Mountains between June 1 and June 12. There are fourteen people in our group, five men, seven women and a married couple. The five men will accept dormitory accommodation, and the women are happy to share rooms, but the married couple would like a double room.
We hope to keep our expenses as low as possible.

Please tell me about recreational services in the area. The group will bring their own boots for bushwalking, but we are hoping to hire equipment for other sports, like skiing. Some of our group will want to hire geological picks and other equipment, if possible. We also need to know about access to caves and other interesting geological features in the area.

I am looking forward to receiving information about the Student Hostel Services and other facilities.

Yours sincerely

Amanda Chan

Write a letter to the Information Officer at the TAPE Information Office asking for information about the Tertiary Preparation Certificate.
Describe your educational background and your reasons for wanting to do the course.

• You should write at least 80 words.
• Allow yourself 15 minutes for this task.

model answer:

Dear Sir/Madam,

I would like some information about the Tertiary Preparation Certificate. If possible I would like to enroll in this course as a part-time student in 1992.
I left school eight years ago after completing the 1ISC. Since then I have worked as a sales assistant in both Grace Bros and David Jones. From the beginning of this year I have been in charge of the Children's Wear Department in Grace Bros, Lily field.
However, in order to advance any further in my career into a managerial position, I will need to do some further study, such as a Marketing or Business Course. Because I have not studied for many years, I believe that I should complete the TPC before enrolling in a Business course.
Could you please send me the information as soon as possible, and tell me the dates for enrolling in the Tertiary Preparation Certificate.

Yours faithfully.

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