The managers in Professor Hill's study discovered that they had two sets of responsibilities:
Раздел
Organizations and managers
Тема
Manager: activities and style
Сложность
Средний
Верный
building networks within the organization and setting agendas for their team
Неверный
keeping formal authority and building networks within the organization
Неверный
keeping formal authority and agenda setting for their team
Неверный
setting agendas for their team and continuing to do an outstanding job with their personal technical skills
Неверный
keeping informal authority and building networks within the people
Задание №43
During the first year on the job, new managers:
Раздел
Introduction
Тема
Principle of Management
Сложность
Средний
Верный
learn to see themselves as someone who gets things done through their ability to influence and persuade others
Неверный
learn to see themselves as a functional specialist
Неверный
learn to see themselves as someone who gets things done through command and control
Неверный
learn to see themselves as a technical expert
Неверный
lean to earn money
Задание №44
John DeVaan, senior Vice President of engineering excellence at Microsoft began his management career with Microsoft as a(n):
Раздел
Introduction
Тема
History of management development
Сложность
Средний
Верный
software engineer who wrote code
Неверный
development lead who managed several software engineers
Неверный
director of software development
Неверный
manager of Microsoft's TV division
Неверный
technician
Задание №45
A successful person in which of the following positions may be promoted to a management position?
Раздел
Organizations and managers
Тема
Organization as system
Сложность
Средний
Верный
above may lead to successful management positions
Неверный
an engineer
Неверный
a scientist
Неверный
an accounting professional
Неверный
a biologist
Задание №46
Which of the following was found to be true in Professor Linda Hill's study of newly appointed frontline managers?
Раздел
Introduction
Тема
History of management development
Сложность
Средний
Верный
The appointment was seen as a demotion
Неверный
The new managers found that their job was to exercise formal authority and be "the boss"
Неверный
The managers were able to continue doing the technical work they had been doing with more power and control
Неверный
The managers were in constant demand
Неверный
The managers were in flexible demand
Задание №47
Henry Mintzberg's study of managers found that on average they processed __________ pieces of mail a day
Раздел
Introduction
Тема
History of management development
Сложность
Сложный
Верный
thirty-six
Неверный
three (The remaining pieces of mail were junk mail and handled by the administrative assistant)
Неверный
twenty
Неверный
no (The administrative assistant processed all of the mail)
Неверный
Задание №48
One of the earliest and most enduring descriptions of managerial roles comes from:
Раздел
Introduction
Тема
History of management development
Сложность
Сложный
Верный
Henry Mintzberg
Неверный
Peter Drucker
Неверный
Jack Welsh
Неверный
Adam Smith
Неверный
Henry Fayol
Задание №49
Mintzberg's management roles include:
Раздел
Introduction
Тема
History of management development
Сложность
Сложный
Верный
decisional, interpersonal, and informational roles
Неверный
decisional, collaborative, and informational roles
Неверный
decisional, collaborative, and visionary roles
Неверный
decisional, interpersonal, and visionary roles
Неверный
Interpersonal and visionary roles
Задание №50
Interpersonal managerial roles include those of:
Раздел
Organizational processes
Тема
Communication in management
Сложность
Сложный
Верный
figurehead, leader, and liaison
Неверный
negotiator, resource allocator, and entrepreneur
Неверный
monitor, disseminator, and spokesperson
Неверный
negotiator, leader, and spokesperson
Неверный
resource allocator, leader, spokesperson
Задание №51
As a liaison, a manager has an important purpose to:
Раздел
Introduction
Тема
Principle of Management
Сложность
Средний
Верный
build a network of relationships outside of their immediate unit
Неверный
inform the staff about the company's role
Неверный
send information to other departments
Неверный
scan the environment
Неверный
Scan the culture
Задание №52
As part of their informational management role, Mintzberg found that managers spend __________ percent of their time collecting, processing, and disseminating information
Раздел
Organizations and managers
Тема
Organization as system
Сложность
Минимальный
Верный
Неверный
Неверный
Неверный
Неверный
Задание №53
When managers deliver specific information to stockholders they are acting in a __________ role
Раздел
Organizations and managers
Тема
Organization as system
Сложность
Минимальный
Верный
spokesperson
Неверный
monitor
Неверный
liaison
Неверный
disseminator
Неверный
boss
Задание №54
In their role as __________ managers must make sure that their organizations innovate and change when necessary
Раздел
Organizations and managers
Тема
Organization as system
Сложность
Минимальный
Верный
entrepreneur
Неверный
monitor
Неверный
resource allocator
Неверный
spokesperson
Неверный
disseminator
Задание №55
Disturbance handling is about dealing with:
Раздел
Organizations and managers
Тема
Organization as system
Сложность
Минимальный
Верный
unexpected problems if and when they arise
Неверный
rowdy employees
Неверный
the news media
Неверный
expected problems as they arise
Неверный
good employees
Задание №56
Managers who are successful at negotiating cant:
Раздел
Organizations and managers
Тема
Organization as system
Сложность
Минимальный
Верный
lower price of the product
Неверный
better organize their own subordinates
Неверный
strike better deals with customers
Неверный
lower input costs
Неверный
motivate
Задание №57
One limitation of Mintzberg's model of managerial roles is wrong:
Раздел
Organizations and managers
Тема
Organization as system
Сложность
Минимальный
Верный
the model is cultural dependent
Неверный
the model is context dependent
Неверный
the model does not include other important roles for managers
Неверный
the model tells us what managers do, but not what they should do
Неверный
the model does not include important roles for managers
Задание №58
Mintzberg's work on managerial roles tells us how:
Раздел
Organizations and managers
Тема
Organization as system
Сложность
Минимальный
Верный
managers behave and what they do
Неверный
managers behave and what they should do
Неверный
to solve management problems
Неверный
managers should behave and what they should do
Неверный
to solve organizational problems
Задание №59
When Microsoft CEO Steve Ballmer reviews competitive, technological, and regulatory trends in the markets in which Microsoft competes, he is acting in a(n):
Раздел
Organizations and managers
Тема
Manager: activities and style
Сложность
Минимальный
Верный
informational role
Неверный
visionary role
Неверный
decisional role
Неверный
interpersonal role
Неверный
missonary role
Задание №60
In a spokesperson managerial role, a CEO may persuade investment analysts that his or her company is pursuing a good strategy What is the likely outcome of this?
Раздел
Organizations and managers
Тема
Manager: activities and style
Сложность
Сложный
Верный
The analysts may write a favorable investment report that leads to an increase in the company's stock price
Неверный
The analysts may write a favorable investment report that leads to a decrease in the company's stock price
Неверный
The analysts may write a favorable investment report that makes it difficult to issue new stock
Неверный
The analysts may write a favorable investment report that increases the difficulty of raising new capital
Неверный
The analysts may write a favorable investment report that leads to a decrease in the company's stock quality
Задание №61
Competencies include:
Раздел
Main functions of management
Тема
Motivation of employees
Сложность
Средний
Верный
skills, values, and motivational preferences
Неверный
IQ, values, and motivation
Неверный
skills, IQ, and motivational preferences
Неверный
skills, IQ, and values
Неверный
IQ, skills, values
Задание №62
Managerial skills include:
Раздел
Organizations and managers
Тема
Manager: activities and style
Сложность
Минимальный
Верный
technical skills
Неверный
espoused skills
Неверный
ethical behavior
Неверный
personalized power orientating skills
Неверный
time skills
Задание №63
A manager that has the ability to "see the big picture" is said to have:
Раздел
Organizations and managers
Тема
Manager: activities and style
Сложность
Минимальный
Верный
conceptual managerial skills
Неверный
technical managerial skills
Неверный
motivational competencies
Неверный
human motivation
Неверный
ethical behavior
Задание №64
Conceptual skills are paramount in __________ positions
Раздел
Organizations and managers
Тема
Manager: activities and style
Сложность
Минимальный
Верный
top management
Неверный
frontline management
Неверный
functional management
Неверный
mid-level management
Неверный
general middle manager
Задание №65
Which of the following is true of the human skills required by managers?
Раздел
Organizations and managers
Тема
Manager: activities and style
Сложность
Минимальный
Верный
reconciling the needs and goals of their own team members with the needs of customers,
suppliers, and others outside the organization
Неверный
interacting effectively with others without considering the manager's self-awareness and self-management
Неверный
only working well within the manager's own unit
Неверный
the ability to improve employee wellbeing even though the organizational objectives are not met
Неверный
to save good atmosphere in company
Задание №66
The type of skill that differentiates successful from mediocre managers is __________ skill
Раздел
Organizations and managers
Тема
Manager: activities and style
Сложность
Минимальный
Верный
human
Неверный
ethical
Неверный
technical
Неверный
conceptual
Неверный
cultural
Задание №67
Stable, evaluative beliefs that guide our preferences for outcomes or courses of action are called:
Раздел
Organizations and managers
Тема
Manager: activities and style
Сложность
Минимальный
Верный
values
Неверный
ethics
Неверный
laws
Неверный
standards
Неверный
rules
Задание №68
Values that actually guide behavior are called:
Раздел
Organizations and managers
Тема
Manager: activities and style
Сложность
Минимальный
Верный
enacted values
Неверный
shared values
Неверный
ethical values
Неверный
espoused values
Неверный
cultural values
Задание №69
Values based on what people say is important to them are called:
Раздел
Organizations and managers
Тема
Manager: activities and style
Сложность
Минимальный
Верный
espoused values
Неверный
enacted values
Неверный
shared values
Неверный
ethical values
Неверный
cultural values
Задание №70
Values held by several people are called:
Раздел
Organizational processes
Тема
Communication in management
Сложность
Минимальный
Верный
shared values
Неверный
enacted values
Неверный
joint values
Неверный
espoused values
Неверный
ethical values
Задание №71
Values that society expects people to follow because they distinguish right from wrong in that society are called:
Раздел
Organizational processes
Тема
Communication in management
Сложность
Минимальный
Верный
ethical values
Неверный
enacted values
Неверный
joint values
Неверный
espoused values
Неверный
shared values
Задание №72
Managerial motivation includes which of the following characteristics?
Раздел
Organizational processes
Тема
Communication in management
Сложность
Минимальный
Верный
desire to exercise power
Неверный
desire to blend in
Неверный
desire to maintain the status quo
Неверный
desire for fairness in promotion
Неверный
desire to change the status quo
Задание №73
When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using __________ skills
Раздел
Organizational processes
Тема
Communication in management
Сложность
Средний
Верный
technical
Неверный
situational
Неверный
ethical
Неверный
conceptual
Неверный
human
Задание №74
When a manager is responsible for people across functional units, such as a manager of a manufacturing plant, they will rely less on __________ skills and more on __________ skills
Раздел
Organizational processes
Тема
Communication in management
Сложность
Средний
Верный
technical; conceptual
Неверный
conceptual; technical
Неверный
human; technical
Неверный
conceptual; situational
Неверный
technical; situational
Задание №75
Organization structure primarily refers to
Раздел
Main functions of management
Тема
Decision making
Сложность
Средний
Верный
how activities are coordinated and controlled
Неверный
how resources are allocated
Неверный
the location of departments and office space
Неверный
the policy statements developed by the firm
Неверный
how prices are set
Задание №76
The job design would be LEAST formal in a
Раздел
Main functions of management
Тема
Formation of organization, management structure
Сложность
Средний
Верный
professional bureaucracy
Неверный
matrix structure
Неверный
divisionalized structure
Неверный
machine bureaucracy
Неверный
BCG structure
Задание №77
The purpose of job enrichment is to
Раздел
Main functions of management
Тема
Formation of organization, management structure
Сложность
Минимальный
Верный
increase job effectiveness
Неверный
increase job satisfaction of middle management
Неверный
increase job efficiency
Неверный
expand the number of tasks an individual can do
Неверный
decrease job effectiveness
Задание №78
USX (formerly US Steel) has become mostly an energy company This is an example of a change in
Раздел
Main functions of management
Тема
Formation of organization, management structure
Сложность
Минимальный
Верный
mission
Неверный
strategy
Неверный
policy
Неверный
executive
Неверный
culture
Задание №79
Strategic planning as a broad concept consists of
Раздел
Main functions of management
Тема
Formation of organization, management structure
Сложность
Средний
Верный
strategy formulation and strategy implementation
Неверный
inputs and outputs
Неверный
environmental analysis and internal analysis
Неверный
corporate strategy and business strategy
Неверный
MIS
Задание №80
Early theories about how individuals make decisions were based on the concept of a(n)
Раздел
Main functions of management
Тема
Formation of organization, management structure
Сложность
Минимальный
Верный
economic man
Неверный
attentive man
Неверный
action man
Неверный
utilitarian philosophy
Неверный
bureaucratic man
Задание №81
One of the most helpful mechanisms for refining a spoken or written communication is called the
Раздел
Main functions of management
Тема
Formation of organization, management structure
Сложность
Минимальный
Верный
five Cís
Неверный
complaint system
Неверный
counseling service
Неверный
grapevine
Неверный
feedback
Задание №82
According to Herzberg, which of the following is a maintenance factor?
Раздел
Main functions of management
Тема
Formation of organization, management structure
Сложность
Минимальный
Верный
Salary
Неверный
Work itself
Неверный
Responsibility
Неверный
Recognition
Неверный
Safety
Задание №83
The concept of power refers to
Раздел
Main functions of management
Тема
Formation of organization, management structure
Сложность
Средний
Верный
the ability to influence the behavior of others
Неверный
a relative hierarchical position in an organization
Неверный
the specialized knowledge possessed by an individual
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