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Fixing Appointments




Getting Through

Switchboard: Morning Star Hotel.
Mr. Patel: Hello, could I speak to the hotel administrator, please?
Switchboard: Who shall I say is calling?
Mr. Patel: This is Mr. Patel from Glasgow General.
Switchboard: One moment please... I'm sorry, the line's busy. Will you hold?
Mr. Patel: I'll hold.
Switchboard: I'm sorry, the secretary's line’s still busy. Will you hold?
Mr. Patel: Err... I'll call back later. Thank you.
Switchboard: Thank you for calling.
Secretary: Good afternoon. Commercial Realty.
Mr. Wood: Yes. Is Bill Matthews in?
Secretary: I'm sorry, but he's out of town until Friday. Would you care to leave a message?
Mr. Wood: Sure. This is Roger Wood of Black & Co. Would you mind telling him that something's come up and I won't be able to make our lunch next Monday. I'd like to reschedule for Thursday. If that doesn't work out, have him give me a call.
Secretary: I'll tell him, Mr. Wood. Could I take your number?
Mr. Wood: Sure. It's 780-3716.
Secretary: That's 780-3716?
Mr. Wood: Right. Thanks very much.    
Secretary: Hello. Johnson & Johnson.Can I help you?
Mr. North: Hello. This is Dan North I’d like a word with Mr. Wilson if it's possible.
Secretary: I'm sorry, but he left for Michigan this morning. He was, in fact, looking for you just before he left.
Mr. North: Oh. Well, could I make an appointment?
Secretary: Yes. I'll just look at his schedule. Err... how about July 20th at 11 a.m.?
Mr. North: That sounds fine. The 20"' at 11 a.m. Thanks very much.
Secretary: Thank you. Goodbye.
Mr. North: Goodbye.    
Secretary: Good morning. Environmental Protection Agency.
Ms. Steels: Is Sharon Cooper in today?
Secretary: No, I'm afraid she won't be in the office today until 1-00. Is there any message?
Ms. Steele: Well, OK. This is Susan Steele. Could you ask her to call me as soon as possible? It's very important. She has my number.
Secretary: I'd be glad to, Ms. Steele. Could I take your number anyway?
Ms. Steele: Sure. The number is 478-1939.
Secretary: Did you say 478-1949?
Ms. Steele: No, it's 478-1939. Got it? Thanks very much.    
Secretary: Good afternoon. Lloyds Bank.
Mr. Hardy: This is Bill Hardy calling from City Bank. Could I speak to Joe Stevens?
Secretary: I'm sorry, but he's away from his desk at the moment. Could I take a message?
Mr. Hardy: Yes. Would you tell Joe that our meeting today will have to be postponed until tomorrow? I'd like to meet at the same time if it's OK with him.
Secretary: All right, I'll tell him.
Mr. Hardy: And could you ask him to phone people in his branch offices to let them know about the change?
Secretary: I'll be glad to. Is that it?
Mr. Hardy: Yes. Thank you.    
Secretary: Good morning. Valley Medical Associates.
Ms. Curtis: This is Pat Curtis of United Airlines.I'm calling with a schedule correction for Dr. Tomlin. Who could I speak to?
Secretary: I'd be glad to take the message.
Ms. Curtis: The Seattle airport has been closed all morning due to poor visibility, so the 1:30 flight this afternoon has been cancelled. We are asking passengers to rebook on the evening flight. It leaves at 7:45 and should land in Chicago at approximately 9:30. We're sorry for any inconvenience.
Secretary: I'll relay the message. If he can't make that flight, who should he call?
Ms. Curtis: He could talk to Barbara or Joe at this office.
Secretary: What is the number there?
Ms. Curtis: The number's 789-2722.
Secretary: 789-2722?
Ms. Curtis: Right.

 

Changing Appointments (personally)

Mr. Bruce: Alan Bruce
Mr. Hicks: It's Bernard Hicks here, Alan.
Mr. Bruce: Oh, hi, Bernard.
Mr. Hicks: About our meeting, Alan. I'm afraid I won't be able to make it. I'm tied up in A & E. I wonder if we could possibly move it to Wednesday.
Mr. Bruce: Err... Wednesday is not good for me. How about Thursday?
Mr. Hicks: Thursday is fine. Same time? 3 o'clock?
Mr. Bruce: Fine.
Mr. Hicks: Okay. See you then. Bye.
Mr. Bruce: Bye, Bernard.

Returning a Call (personally)

Mr. Chester: Hello, Mr. Wang?
Mr. Wang: Speaking.
Mr. Chester: Paul Chester here.
Mr. Wang: Oh, hello, Mr. Chester.
Mr. Chester: You rang yesterday about I'm sorry I wasn't there to talk to you about it. Can I just run over it with you now?
Mr. Wang: Well, unfortunately I can't talk just now. Can I call you back in five minutes?
Mr. Chester: That'll be fine.
Mr. Wang: Talk to you in a few minutes.
Mr. Chester: Okay. Thank you. Bye.



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