Telephone: wrong number

Telephone: messages

Telephone: connecting

Рабочие ситуации

1. Составьте сообщение на автоответчик.
2. Составьте диалоги по заданным образцам:

Imagine you are calling a company and want to speak to someone who works there. Use the following phrases:

How can I help?	Who is calling please
Can I speak to….please?	I¢ll just put you through
Please hold	I¢ll see if he¢s in
Could I speak to…please?	Just a second
I have got….on the phone for you	Who shall I say is calling?
	Hang on a moment

Michelle:	Hello, you've reached the marketing department. How can I help?
Male:	Yes can I speak to Rosalind Wilson, please?
Michelle:	Who’s calling please?
Male:	It’sRichard Davies here
Michelle:	Certainly. Please hold and I’ll put you through.
Male:	Thank you.
Michelle:	Hello, marketing. How can I help?
Male:	Could I speak to Jason Roberts please?
Michelle:	Certainly. Who shall I say is calling?
Male:	My name’sMike Andrews.
Michelle:	Just a second- I’llsee if he’s in. Hello, Jason,I’ve got Mike Andrews on the phone for you... OK - I’ll put him through.Hang on a moment, I’m just putting you through.

Imagine you work as a receptionist and you receive a call for someone who isn't there. Use the following phrases:

Can I speak to… please?	I am afraid he is on the meeting
Can I help?	Can you call back later?
Can I make a message?	Could you tell him that…..?
Can I take your number, please?	Okay, I¢ll make sure he gets the message

Claire:	Hello, finance department
Female:	Hello, can I speak to Adrian Hopwood, please?
Claire:	I’m afraid he’s in a meeting at the moment. Can I help?
Female:	No I need to talk to Mr Hopwood, I think. What time will he be out of the meeting?
Claire:	In about an hour. Can you call back later?
Female:	Okay, I’ll do that.
Claire:	Orcan I take a message?
Female:	Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back?
Claire:	CanI take your number, please?
Female:	Yes, it’s 5556872.
Claire:	5556872. Okay, I’ll make sure he gets the message.
Female:	Thanks very much for your help, bye!
Claire:	Goodbye!

Imagine you've dialed the wrong number. Use the following phrases:

You must have the wrong number	Is that not 556 8790?
Sorry about that	No it is 555 8790
Can I help you?	I must have dialed the wrong number
I'll try and put you through	I'm sorry, you've got the wrong number
Sorry to have troubled you	His direct number is…

Male:	Hello, this is the press office.
Michelle:	Rachel Allsop please.
Male:	I’m sorry, You must have the wrong number. There’s no-one of that name here.
Michelle:	Oh. Can I check the number I’ve got…. is that not 5568790?
Male:	No, it’s 5558790.
Michelle:	Oh sorry about that. I must have dialed the wrong number.
Male:	No problem! Bye!
Male:	Hello, press office, can I help you?
Ruth:	Hello. Paul Richards, please.
Male:	I’m sorry, you’ve got the wrong number, but he does work here. I’ll try and put you through. In future his direct number is 5558770.
Ruth:	Did I not dial that?
Male:	No you rang 5558790.
Ruth:	Oh, sorry to have troubled you.
Male:	No problem. Hang on a moment and I’ll put you through to Paul’s extension.
Ruth:	Thanks.

Дата добавления: 2014-12-27