Ending the call. Making an appointment

Thanking

Confirming details

Leaving a message

Making an appointment

Showing understanding

Explaining purpose of call

Asking to speak to someone

Identifying yourself

Greeting

Outgoing calls (when you make the call)

Telephoning

Good morning/afternoon/evening.

Hello (informal).

My name is... (first introduction).

This is... here (second and subsequent introduction).

This is... speaking.

John here (informal).

Could I speak to..., please?

Could you put me through to..., please?

I'd like to speak to..., please.

John Brown, please.

I am calling to ask about...

I am phoning to let you know the details of...

The reason I am calling is...

It is in connection with...

I see.

I understand.

Yes/Right/Fine/OK.

Could we meet some time soon?

When could we meet?

When could I see you?

What time would suit you?

Would... (day) at... (time) suit you/be okay?

Can you manage... (day) at... (time)?

Could you give... a message, please?

Could you ask... to call me (when he gets back)?

(Could you tell...) I'll call back later.

Well, I look forward to	meeting you next week, then.
receiving the contract by fax, then.
hearing from you later today, then.

Well, thank you very much for your help.

Well, thanks for the information.

I'm much obliged to you.

I'm very grateful for your assistance. (format)

Well, thanks a lot. (informal)

I look forward to seeing/hearing from/meeting you.

See you/speak to you soon. (informal)

Goodbye/Bye.

■ Ex. 1. Below are three jumbled telephone conversations. Try to arrange the sentences in the right order.

1. — Hello. I am afraid he is out at the moment.

— Certainly.

— Would you ask him to call me back.

— Hello. Could you put me through to Mr. Bond, please.

2. — Oh, yes, Mr. Wilson. Good morning. What time would suit you?

— Friday at 2 o'clock would be fine.

— Good morning. I would like to make an appointment with Mr. Holmes, please.

— This is Mr. Wilson speaking.

— Well, thank you very much for your help. Goodbye.

— Friday at two. Okay.

3. — Hello, Mr. Jones. How are you?

— A secretary... no, I haven't got one.

— Not too bad. Is this your direct line, Mr. Tigers?

— Good afternoon. Could 1 talk to Mr. Tigers, please?

— It's just that I expected a secretary to answer.

— Yes, Mr. Tigers speaking.

— Hello, Mr. Tigers, it is Mr. Jones here.

— What do you mean?

■ Ex. 2. Choose the most appropriate response:

1. Can you manage Monday at four o'clock?

a) Well, thanks for the information.

b) It would be okay.

c) See you soon.

2. This is Mr. Butterwick speaking

a) John Allan, please.

b) Could we meet some time soon?

c) Hello, Peter.

3. Could I have extension 2345, please?

a) Busy. Will you hold on, please?

b) I am ringing about the rate of interest.

c) Well, thanks a lot.

4. Well, I look forward to meeting you next week, then.

a) When could I see you?

b) See you next week, then.

c) I am very grateful for your assistance.

5. Can I take a message?

a) Well, thanks a lot.

b) My name is Mr. Knight.

c) Could you tell Mr. Black, I'll call back later.

■ Ex. 3. Work in pairs and build up short conversations following the instructions.

Speaker 1 Give office/department greeting

Speaker 2 Give greeting

Identify yourself

Ask to speak to someone

Explain the purpose of your call

Speaker 1 Not in. Offer to return the call

Prompts

Edwina D'Orsey calls Mr. Burnside

Edwina D'Orsey calls Nolan Wainwright

Nolan Wainwright calls an FBI agent

Дата добавления: 2014-12-26