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Statement questionsThese questions either use tags, as in The bank has launched a new credit card system, hasn't it? The bank isn't sound, is it? So, he manages the new branch, is that right?
or use rising intonation to mark the statement as a question The same can be said about FMA?
They are often used to check information or to encourage an appropriate reply.
■ Ex. 1. You work at FMA's main downtown branch. You are responsible for providing counter services to potential customers who want to open a personal account with your branch. Use the list of information you need below and the language presented above to ask appropriate questions. Remember, a statement question is often useful when checking information and an indirect question is often used for polite enquiries to start with.
Find out: services required
Check: sole current account
Find out: full name date of birth
Check: age
Find out: name and address of employer position held
Check: represent the third management level
Find out: time with the present employer gross annual income
Check: if the present employer is prepared to act as a referee
■ Ex. 2. Pair work. a) Take the part of Edwina D'Orsey and interview a client who wants to open a business account with FMA. In the first section below is some information about the client's company which you already have. In the other is the additional information you need to find out. Start by check ing the information given using statement questions. The customer can also ask questions about the bank. Information about company: Name: U.S.Robotics Address: 8100 N. McCormick Blvd, Skokie, Illinois 60076-2999, USA Business phone number: (847) 982 5092 Fax (847) 676 7323 Legal status: Inc. Activity: Hardware (modem) manufacturer
Information to find out: Number of employees How they are paid Connected companies What services the new business account holder wants Type of account Frequency of statements of account
b) Take the part of the company's manager who wants to open a business account with FMA. In the first section below is some information about your company. In the other is the additional information you want to find out about FMA.
Information about the company: Name: U.S.Robotics Address: 8100 N. McCormick Blvd, Skokie, Illinois 60076-2999, USA Business phone number: (847) 982 5092 Fax (847) 676 7323 Legal status: Inc. Activity: Hardware (modem) manufacturer Number of employees: 200.00 worldwide How they are paid: credit card Connected companies: America Online, Compu Serve, Prodigy Service (Networks) Bank services required: automated bankroll services, payment services, current account, monthly financial statements
Information to find out: Bank standing Credit line
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