Principles for effective organizational communication

What do the communications take away?

What do Communications add up to?

Influence of the leadership on communication

· Access to the channels

· Availability of external channels

· Efficiency of usage

· Extent of the client-orientation

· Influence on competitiveness

dependance on the leadership style

1.dependence of the leadership style which dominates

2.secret services of the Co - ban from using the internet

3. xerox - style of management- access to info - dissemination and receiving

4. internal and external clients

"Kvazarmicro"

· To get necessary info on time

· To make important decision

· To provide feedback

· What else?

1. e.g. mobile phone/e-mail

2. manager City Bank Ukraine 20 applicants -> 10 applicants -> interview -> resume -> interview -> decision to employ

3."Darnitsa" - training ->questionnaire on results ->in 0.5 years-> monitoring of the result

WHAT ELSE?

Effective reciprocal communications should provide a timely warning about excessive tension in the organization and help in easing this tension.

· Overload the organization

· Deconcentrate the employee

· Increase the possibility of errors while transmitting the info

· What else?

1. annual book-keeping account

2. when you are given urgent info

3. technical mistakes, language

Having considered the conventional communication flows within the company, it is time we stipulated the principles to provide effective organizational communication:

1. Channels of communication should be formally specified, know and bound to all personnel;

2. Only complete lines (loops) of communication should be used;

3. Lines of communication should be as direct as possible maintained any time by organization functions;

4. Managers must be able to process, evaluate, pass on and transmit information effectively.

Hence, the managers are personally responsible for organizing proper communications in the company. They are to establish communication channels, funnel necessary information through these channels and keep proper information flowing.

There are three common business channels of persuasion that affect how we communicate at work:

Subordinates. This is the easiest channel of persuasion. Subordinates expect you to have the answers, and if not, most will listen to you because you may directly or indirectly influence their paychecks. The methods you use to speak to subordinates may vary. Your job is to concentrate on treating a subordinate employee with respect so that they will listen to the message you’re sending. If you’re condescending or rude, the listener will probably turn off and be spiteful, often impeding progress intentionally under the guise of not understanding what you meant. To get to the next level of action, you must stress the importance of your message to subordinates. They may have seen years of edicts roll down the line at your company that went away after a while. These types will be tempted to wait it out until your initiative dies a slow death. Repetition is the mother of skill, so if you want action, hammer home the message with a high frequency.

Equals. Equals will let their egos get in the way of sound advice and ideas. If you’re the expert in your company in a specific discipline, you’ll have no problem offering forth ideas in that area. However, we know that many of the best ideas come from outside the anointed intelligencia. The difficult thing is getting the ideas heard.

When dealing with equals and trying to persuade them to your point of view, here are a couple of starter phrases that may help:

•	"I don’t know much about this, but would it make sense to..."
•	"How do you think it would work if we did..."
•	"You’re the expert, but what do you think of..."

Stroke the listener, show personal humility, and include him in the idea by asking his opinion on the idea. Now he can add to the idea, perfect it, be a part of the solution. Most importantly, he will support your concept.

Just like a good salesperson, you’re offering ideas in the form of a question. Don’t just dictate your ideas as a bold statement. Getting the listeners input leads to getting their buy-in.

Superiors. Here’s the hardest channel of persuasion, to influence the boss. If you’re not careful here, you’ll find that your ideas will fall on deaf ears and soon you may become frustrated. Just as when dealing with equals, you need to show appropriate humility when speaking to your superiors, but here’s an extra tip. Couch your idea as a way to make the boss look good, either in the eyes of her supervisor or to her employees. Whatever level you’re at in a company, most supervisors have some responsibility for budget and employee performance, so keep these openings in mind:

•	"I’ve got an idea that I think will cut our departmental expenses by ten percent. What do you think if..."
•	"How would you feel if we could improve our team throughput in less time? Here’s the idea..."

Any superior would have to listen attentively when approached like that.

Your goal is to communicate and persuade as effectively as you can to all levels of your organization. It will improve your status, your impact, and your income. The greatest improvement ideas in the world are meaningless if they’re left on the cutting room floor of your company. If you’re not at a level with built in credibility, you must learn to communicate through the channels of persuasion that concentrate on what’s in it for your listener. Your ideas can then have the impact that they deserve.

Дата добавления: 2014-01-11