Choose the appropriate reply

Define the types of business letters.

Put the parts of a business letter into the correct order.

11.

	March 16, 2010
	Dear Dr. Samson,
	Dr. Claire Samson Geological Survey of Canada 615 Booth Street, Room 204 Ottawa, Ontario
	James Kandick, Chairman
	We are pleased to invite you to a reception on April 21, 2010 to be held in honour of Prof. Marilyn Gomez, the newest member of the faculty in the Department of Geological Sciences.
	Sincerely yours,
	Department of Geological Sciences Queen's University Kingston, Ontario

Letter of Complaint Resume Memo Advertising Letter Inquiry Letter Offer Letter

Cover Letter Letter of Order

1. We would be pleased to receive details of fax machines which you supply, together with prices. We need a model suitable for sending complex diagrams and printed messages within the UK.

2. I wish to complaint about the treatment I received from a member of your staff. I was billed the wrong amount of money and when ……….

a) Susan: «Hi, Mary. How’s life?» Mary: «_______________».

1. Fine, thanks. And you?

2. Thanks, nice to see you.

3. Very well, thank you. What about you?

4. How do you do?

b) Boris: «Give me 100 first class stamps, please». Clerk: «________________».

1. Take them. Anything else?

2. Can I help you?

3. With pleasure. 25 dollars.

4. Here you are. That will be 25 dollars

c) Receptionist: «________________». Guest: «I’d like a single room for one night».

1. What do you want, sir?

2. What is your name, please?

3. How long are you going to stay in the hotel?

4. Good morning, sir. I’m at your service.

d) Student: «Shall I read the text again for the next time?» Teacher: «___________».

1. You seem to know better

2. It’s out of the question.

3. Yes, of course.

4. Nothing of the kind

e) A: «Can I give you a lift?» B: «_______________».

	Yes, please.
	Yes, you can.
	Yes, of course.
	Sure.

f) Receptionist: «Good evening, Madam. Can I help you?» Guest: «____________?»

1. My name is Saunders. I have a reservation

2. One room.

3. I want a room.

4. I will book a room here.

g) A- Could I speak to Ann, please? B- _________________

1. She’s on another line.

2. I’m afraid she’s away from her desk right now.

3. She isn’t here.

4. I don’t know where she is.

h) Sister: I’m going to the party. Brother: ____________________

1. I wish you every happiness.

2. Have fun.

3. Have a good journey.

4. All the best!

i) Student 1: I hear you have defended your graduation project. Congratulations!

Student 2: ___

1. Thanks ever so much.

2. I wish you all the luck in the world in graduating your projects too!

3. Right you are.

4. You are always late with your congratulation!

j) Clerk: ___________. Customer: I’d like to book two roundtrip tickets to Boston.

1. What do you want?

2. May I help you?

3. What’s the problem?

4. Have a nice trip!

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