Ex.5. Put the following extracts of telephone calls into the correct order

Inquiring about the telephone number

Ex.3. In pairs, read the mini-dialogue. Then make up your own telephone talk and role-play it.

You write You say

Ex.1. Read the telephone numbers.

097 577 4261, 067 732 0455, 863 451 2779, 340 366 7875, 831 6745, 561 5775

Say numbers separately. Make a pause between groups. Say oh for 0 if you are in the UK and zero in the USA. Say double seven for 77, double five for 55, etc.

037 801 6233 oh-three- seven eight-oh-one six-two- double three

Ex.2. Work i n pairs. One student asks the caller for his telephone number and area code, the other student responds.

Can I take your number, please? – Sure. It’s _______________.

What is the code for Ukraine/Great Britain/the USA? – It’s ______.

The code for Kyiv is 044, right? - Yes, it is.

Operator: Information. * Can I help you?

Mr. Dodge Could you please give the telephone number of the sales

department at ABC Electronics?

Operator Just a moment, sir. The number is 357 34 52.

Mr. Dodge Three-five-seven three-four fifty-two. Is it right?

Operator: That’s right.

Mr. Dodge Thank you very much.

* In business, the telephone is answered by giving the name of the firm.

Ex.4. Study t he structure of a business telephone talk. As a rule, phone communication includes the following:

Steps taken by the person who answers the telephone Phone rings. The switchboard operator or receptionist 1. identifies the company and greets the caller; 2. asks for the caller’s identification and the reason for the call; 3. offers to take a message if necessary.   If the person who was called answers the telephone, he identifies himself, greets the caller and then discusses the matter.     At the end of the talk, he summarises what they’ve discussed, says polite formulae, says good- bye

Caller’s steps   He greets the switchboard operator; asks the operator to connect him to the person he needs; identifies himself; explains the reason for his call and, if necessary, leaves a message.     If the person needed answers the telephone himself, the caller greets him, introduces himself, explains the reason for the call, states the problem and discusses the matter.   The caller summarises what they’ve discussed, says polite formulae and says good-bye.

- Just a moment, Mr. Berston, I’ll put you through.

- Oh, good morning. Could I speak to Mr. Larson, please?

- My name is Paul Berston. I’m from Plant Installation Limited.

- Yes. Who’s calling, please?

- ABC Electronics. Good morning. Can I help you?

- He’s got it, but just in case, it’s 097 253 466.

- Yes, could you ask him to call me back?

- Mr. Dorsan here. Could I speak to Mr. Shelton, please?

- Yes, of course. Could I have your number?

- I’m afraid he’s out at the moment. Can I take a message?

Ex.6. Look at the language used in telephone communication. It is not always the same as when we are face to face with a person. Compare:

Face to face What’s your name? - I’m John Brown. Are you Mr. Brown? - Yes, I am. Could you wait a moment?

On the telephone Could I have your name, please? - This is John Brown. Is this Mr.Brown? - Speaking. Hold the line, please. / Hold on a minute.

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