Useful language

PERSON SPECIFICATION

JOB SPECIFICATION

Company¹ Location² Position³ Duties⁴ Salary⁵ Benefits⁶ Contact⁷

Essential⁸ Desirable⁹

Choose the most appropriate heading for each group from the list below. Then use each phrase once only to complete the negotiation transcript.

-asking for clarification -making a suggestion -interrupting

-rejecting -stating your position -agreeing

-bargaining/ trading -asking for a reaction

1………………………………………… 5…………………………………

We just can’t agree to... I’ve got to stop you…

…is out of question.

No, I don’t really think so. 6………………………………….

I’d rather not… What are you looking for…

We think…

2………………………………………………. We’d like to…

How’s that then? There’s no way…

It depends what you mean when you say… We wouldn’t want to…

What do you have in mind? I guarantee…

Could you run through it again? I was hoping for…

We’ll…, if you…

We might be able to make an exception, if you… 7……………………………………..

We’re prepared to…, providing… How does that sound…?

If you…, I could… How do you feel about…?

I was going to… but what if I were to say…? What do you say…?

4………………………………………… 8……………………………………..

Why not? Let’s agree…, shall we?

Yes, of course. How about…?

I agree to… We could…

That’s a deal. Do you want me to…?

…, say,…

I’d like to suggest

UNIT 5. Telephoning Skills

Телефонные разговоры занимают значительное место в деловой жизни. Профессиональное умение вести разговор по телефону производит благоприятное впечатление на собеседника и всех присутствующих, повышает репутацию говорящего, способствует успеху его дела, позволяет решать поставленные задачи. Телефон дает возможность устанавливать и поддерживать контакты с нужными людьми. В результате изучения этого раздела студенты освоят общеупотребительную лексику делового характера. необходимую для ведения переговоров по телефону на английском языке.

Rules for using a phone - some DO-s & DON’T-s

1. Have all the documents you need to hand before you dial a number.
2. Speak clearly so that the other person can understand you easily.
3. Always confirm each point of information you are given; don’t pretend that you have understood when you have not.
4. Speak in a polite & friendly voice- the client can’t see what a nice person you are.
5. Behave in an efficient way even if you are just taking a message.
6. Make notes during a call-don’t rely on your memory; read all important information details back to the client from your notes.
7. Let the other person finish what they want to say-don’t interrupt them.
8. Send a follow-up fax or letter to confirm any important details (especially prices &dates) so that you both have a written record of them.

SPEAK TO PEAPLE- there is nothing as nice as a cheerful word of greeting;

SMILE TO PEOPLE-it takes 72 muscles to frown, only 14 to smile;

CALL PEOPLE BY NAM E-the sweetest music to anyone’s ears is the sound of their own name;

BE FRIENDLY-you can make friends by being friendly;

BE HELPFUL-act as if it’s your pleasure;

BE INTERESTED IN PEOPLE- you can like everyone if you try;

CONSIDER THE FEELINGS & EMOTIONS OF OTHERS- it will be appreciated.

Дата добавления: 2014-11-29