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Frequently Asked Questions / Issues
- I don’t have audio / I can’t hear anything. - If you can see from the chat that Franco should be talking and you can’t hear, try playing with the audio buttons on the lower left of the screen to un-mute or turn up volume. Also while we are on a break due to DX or news, there may not be any audio. Often times during news break there will be a countdown timer on the screen. - I hear audio but don’t see the charts. – If you hear audio but don’t see charts, log out and back in first. If that does not bring the charts back follow the steps in the Your PC Section above. - I see the charts, but they are fuzzy and I can’t read what the assets are. – The video streaming of the charts is intentionally not in HD. We have done this so that the data bandwidth requirement is as low as possible for both you and us. The main thing you need to see are the arrows. As for which chart is which asset, Franco will announce the placement of assets in the 9 box grid at the beginning of the session. - I keep getting kicked out / booted from the room. – This is related to your PC or internet connection speed and quality. Again follow the steps in the Your PC section above. - How do I know when to trade 1m, 2, or 5m expiry? – This decision will be up to each trader. Franco typically trades 60 or 120 seconds. The main thing that will define the expiry time is market momentum. If the market has a lot of momentum and is quite volatile, 60 second trades should be considered. When the market slows down it may take a bit more time for the trade to work out so this is when 2min and 5min trades should be considered. This is all up to the style of the trader. - Where can I trade the 2min (120 Second) and 5 min (300 Second) expiry options? – At the time of this writing these options are only available on 24Options, GrandOptions and OptionFair with GTOptions offering 30, 60, and 120 second trades. Other brokers will most likely follow suit but at this time the number of brokers offering these expiries is limited. - What are these score numbers that I see such as 3-0? – Traders in the room will report their ‘score’ from time to time. A Score of 3-0 means that you have 3 wins and 0 losses. When you are trading with martingale strategy and recover a loss that is shown as a win due to the net $$ win of the trade. So for a martingale trade “set” of candles that goes Loss… Loss… Win… that is reported as 1-0 since you have in effect won 1 net trade. - I understand that we stand down when there is too much momentum, is there to little? – We need momentum to trade our style due to the fact that we are reversal traders. The momentum indicator will not ‘alert’ us if too little momentum as it will just show as gray bars. The indication that there is little momentum is to look at the candles. If there are lots of candles recently with very small bodies and wicks this is a very difficult market to trade. There may be arrow alerts shown in this situation and it is up to the trader to judge recent lack of momentum as a warning signal. - Can you explain a bit more about how to use correlation? – Reading correlation is not required to trade our system but can be used as an additional confirmation. Typically what will happen is this. For example there is 1 closed arrow on EUR/USD that points DOWN. While you are watching and waiting for the 2nd arrow you can also start looking at /DX. Once the 2nd arrow is closed on the EUR/USD chart focus on the /DX and wait for that next candle to turn GREEN or show an UP arrow.Often times the /DX will lead the way. Generally speaking if the /DX is going UP the EUR/USD and GBP/USD ‘should’ come DOWN and the USD/JPY ‘should’ move UP. This will take time for you to watch and learn and is not 100%, but it is time well spent.
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