Job-career-profession

Put general, alternative, special and disjunctive questions to the text.

Work in pairs. Look at the words and phrases related to communications at work below. Do you associate them with the past, the present, the future or more than one of these? Why?

computer

typewriters

video-conferencing

shorthand

mouse

mobile phones

language

handwriting

keyboard commands

micro-chip

modem

Prepare some presentation notes about the development of
communications at work. Speak about:

The situation in the past.

Recent changes.

The present situation.

The future.

Now work in groups and decide which point are important to include in

presentation. Then compare your ideas with another group's.

Work in groups. Use your notes about communications at work to give
a presentation. You may wish to divide your presentation so that different
speakers are responsible for different parts of the talk. While you are
listening to another group's presentation, make notes about three good
points in the presentation and three things that need to be improved.

Retell the text "Communications at work".

Read the passage and find answers to the following questions:

1. Why did the banking industry grow quickly over the period of last 10 years?

2. What did the Nat West do to meet the increasing demand for its services?

3. According to what are the bank’s clerical jobs graded?

4. Where does everyone start a job in the bank?

5. Work in which grade ensures more personal contact with the customer?

6. Which clerk sees to the customers’ regular payments being made on time?

7. Which is the best known job in banking?

8. Which clerk deals with customers’ travel requirements?

9. Which clerk helps customers to manage their financial affairs?

10. Which clerk safeguards the bank’s interests in lending money?

11. Which job in the bank offers the best opportunities to exercise one’s own judgment?

The banking industry has changed radically over the last 10 years. As part of that industry National Westminster Bank has grown quickly and is still growing. We have more customers than ever before, people who have realized that having a bank account is a greater help in organizing their financial affairs. Nat West has built a range of financial services so diverse that we can now offer to our customers assistance across the whole range of money matters – from simple things like cashing cheques and looking after savings to the complexities of insurance, taxation and investment.

It takes a lot of people to run one of the biggest and most efficient financial organizations in the world. Our clerical jobs are graded from 1 to 4 according to the demands and responsibilities of each particular position.

Grade 1. This is the most junior of the clerical jobs. Because we believe in a system of progressive promotion, everyone starts here, no matter what they see as their ultimate role. You will probably begin by preparing customers’ statements, sorting cheques and learning to use accounting machines.

Grade 2. Work in this grade gives you more personal contact with the customers. This is particular so when looking after the enquiry counter, helping the customers to solve any problems they may have with their accounts, answering their questions, outlining the bank’s services.

Other grade 2 jobs which you could find yourself doing include controlling your Branch’s records. Duties cover opening new accounts, transferring existing accounts to and from our many Branches throughout the country and ensuring that information relating to your customers is kept up to date.

Then there is the Standing Order Clerk. Many of our customers arrange for regular payments to be made from their accounts for such items as mortgage deductions, insurance premiums and subscriptions. It is the Standing Order Clerk who ensures that these payments are made correctly and on time.

Perhaps the best known of all the jobs in banking is that of the cashier and that is usually a grade 2 job. At the counter you will meet many different people, your own customers, customers from other branches and banks as well as people who do not have a bank account. You will be dealing with many thousands of pounds every day so accuracy is vital.

Grade 3. By the time you reach this stage the work is becoming more complex and each job carries a greater degree of responsibility. Being a foreign clerk, for instance, means that you will be dealing with customers’ travel requirements, supplying foreign currencies and travel cheques and assisting with passport applications and travel insurance.

The Safe Custody Clerk helps customers to manage their financial affairs, acting on their behalf to buy or sell stocks and shares, obtaining advice from stockbrokers, or arranging insurance cover. Also there are valuables and documents, which customers deposit at the branch for safe keeping, to be looked after – which explains the title of the job.

Grade 4. This is the senior of the clerical grades and contains among others the jobs which really involve you for the first time in one of the bank’s major activities – lending money. Whether the loan is to a private individual, to a small business or to a large industrial company the bank will often require some form of security to be provided by the borrowers as to reduce the risk to the bank. Such security can come in many different forms including mortgages over houses or life policies and there are several legal formalities to be completed before the bank’s interests are fully safeguarded. Dealing with these formalities is the job of the Security Clerk who naturally works closely with the Branch Manager.

Even more involved with the Manager is the Manager’s Clerk who acts as a Personal Assistant providing all the information needed for the day to day control of accounts. As Manager’s Clerk you will be given opportunity to exercise your own judgment in a number of matters.

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Дата добавления: 2014-12-27