Consumer Protection

Ex.9. Fill in the missing prepositions.

Ex.8. Write the appropriate word or phrase in the following spaces. Translate the sentences into Ukrainian.

1. … have the right to return faulty goods and demand a refund from the supplier.

2. Prices of … goods have risen by an average of 3% in the last 3 month.

3. A good hairdresser never lacks ….

4. Please serve the next … before answering the phone.

5. … of alcohol in that country is high.

6. The government … new legislation concerning health and safety in factories.

7. The Consumers’ Association … the rights of the consumer.

8. We made money on … of our house.

9. My … prepares my tax returns every year.

10. … helped us design our products to sell better.

11. She has good … in clothes.

12. We … various towns before we decided where to buy a house.

	investigated, taste, market research, the resale, accountant, safeguards, has passed, the consumption, customer, clients, consumer, consumers.

Consumer protection means safeguarding the interests … the consumer. … the growth … the number … products … offer, and the size … the companies producing and selling them, it has become much more difficult … consumers to protect their own interests. Thus a movement … consumer protection has emerged … the last 40 years … the developed countries. The areas where consumer protection has been seen as most important have been the way goods and services have been described, labelled and advertised; the quality and safety … goods, buying … credit and guarantees.

(on (2), in (3), for (2), of (4), with)

Exercises in Comprehension

Ex.1. Answer the following questions:

1. What do we call people who buy things from other individuals or shops, pay for service or order something from a company?

2. Who are consumers?

3. What movement has emerged in the last 40 years?

4. What are the four basic rights of consumers?

5. Who investigates consumer tastes and with what purpose?

6. Whom do we call “clients”?

7. Do you think that it is necessary to protect the rights of the consumers?

Ex.2. What is the difference between:

customers – consumers – clients

Ex.3. Sum up what the text says about:

s customers

s consumers and consumerism

s clients

Grammar Revision

The Passive Voice (Simple) 1. a) We use the Passive Voice in three main ways: s to describe a process s when the action is more important than who does it: The computer was repaired in 3 hours.

s when we do not know, or do not want to say, who does the action: The letter was received a week ago.

b) The agent (by …) is only used when it includes important information: America was discovered by Columbus in 1492. c) When you want to mention what the agent used in order to carry out an action, you use “with”. The letter was written with my pen.

2. Form be +Past Participle Simple Present the letters are written Past the letters were written Future the letters will be written

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