Module VI

Work with your partner and compose a dialogue.

Speaking

Complete the sentences.

Answer the following questions.

1. What is «Quality» primarily viewed as?

2. What are the possible ways to satisfy customers` expectations?

3. What is the clearest manifestation of quality?

4. What is the best time to check quality?

5. Is team enthusiasm crucial for a Quality push?

6. Is quality a habit? Why? Why not?

7. What is a key seeking by plenty of large corporations?

8. How could a manager accrue quality riches?

1. «Quality» refers to the whole set of …. 2. Attaining Quality has something to do with …. 3. The clearest manifestation of Quality is …. 4. The shift from the management to the workforce …. 5. To be lasting, Quality must …. 6. A manager must create the environment … to express an idea or concern. 7. An important aspect of team interaction is the idea …. 8. By applying the principles of Quality to an established team, a team leader ….

10. This time you have to make a report on the topic «How to Build Quality into your Team». Please, read the information below before you start.

When we present a report, we usually give the topic and the main idea first. Then we develop the main idea with the help of supporting points and connecting words and phrases. In conclusion we summarize the information and possibly give the assessment.

Дата добавления: 2015-01-03