Application Management roles

IT Operators

IT Operations Analysts

IT Operations Analysts are senior IT Operations staff who are able to determine the most effective and efficient way to conduct a series of operations, usually in high-volume, diverse environment s.

This role is normally performed as part of Technical Management, but large organizations may find that the volume and diversity of operational activities requires some more in-depth planning and execution. Examples include Job Scheduling and the definition of a Backup strategy and schedule.

IT Operators are the staff who perform the day-to-day operational activities that are defined in Technical or Application Management and, in some cases, IT Operations Analysts. Typical Operator roles include:

• Performing backup s
• Console operations, i.e. monitoring the status of specific systems, job queues, etc. and providing first-level intervention if appropriate
• Managing print devices, restocking with paper, toner, etc.
• Ensuring that batch jobs, archiving, etc. are performed
• Running scheduled house keeping jobs, such as database maintenance, file clean-up, etc.
• Burning images for distribution and installation on new server s, desktops or laptops
• Physical installation of standard equipment in the Data Centre.

6.6.4.1 Applications Managers/Team-leaders

An Applications Manager or Team-leader should be considered for each of the application s teams or departments. The role will:

• Take overall responsibility for leadership, control and decision-making for the applications team or department
• Provide technical knowledge and leadership in the specific applications support activities covered by the team or department
• Ensure necessary technical training, awareness and experience levels are maintained within the team or department relevant to the applications being supported and processes being used
• Involve ongoing communication with user s and customer s regarding application performance and evolving requirement s of the business
• Report to senior management on all issues relevant to the applications being supported
• Perform line-management for all team or department members.

6.6.4.2 Applications Analyst/Architect

Application Analysts and Architects are responsible for matching requirements to application specification s. Specific activities include:

• Working with users, sponsors and all other stakeholder s to determine their evolving needs
• Working with Technical Management to determine the highest level of system requirements required to meet the requirements within budget and technology constraints
• Performing cost–benefit analyses to determine the most appropriate means to meet the stated requirement
• Developing Operational Model s that will ensure optimal use of resource s and the appropriate level of performance
• Ensuring that application s are designed to be effectively managed given the organization ’s technology architecture, available skills and tools
• Developing and maintaining standard s for application sizing, performance modelling, etc.
• Generating a set of acceptance test requirements, together with the designers, test engineers and the user, which determine that all of the high-level requirements have been met, both functional and manageability
• Input into the design of configuration data required to manage and track the application effectively.

An appropriate number of Application Analysts will be needed for each of the Application Management teams or department to perform the activities described elsewhere in this publication, primarily in paragraph 6.5.5.

The ways in which Application Management groups can be organized, and the options available, are discussed in some detail in section 6.7.

Дата добавления: 2014-12-23