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EXERCISES. Answer the following questions:





Answer the following questions:

1. What is a pyramidal structure of a company?

2. What is not staff position integrated into?

3. What departments are included into functional structure?

4. What is matrix management?


II. Easily confused words.

A. "Personal/personnel"

Which of the above words means:

• Belonging to a particular person.

• People employed in a company.

Fill in the blanks with an appropriate word.

1. Does your Managing Director have a_____ assistant?

2. Does your company have a____ Department or a Human Resources Division?

3. We were not able to offer the new service because we hadn't got enough trained _

4. Do you agree that you shouldn't mix your_____ and professional life?

B. "Subsidiary/branch/agency"

Which of the above words means:

• A business or a place of business providing a (usually specified) service.

• A company which is controlled by a parent company.

• A local office belonging to a national firm or organization. Fill in the blanks with an appropriate word.

 

1. A travel___ can organize business trips as well as holidays.

2. The major banks have at least one____ in all large cities.

3. Coca-Cola has a(n)____ in more countries than there are in the United Nations.

4. A(n)___ is a company of which more than half the share capital is owned by the

holding company.

III. What would you like to be doing in five years' time?

 

Jobs Industries Divisions
/ am a/an / work in  
administrator advertising Accounts
computer programmer banking Advertising
executive secretary chemicals Finance
financial consultant computers Human Resources
managing director electronics Logistics
President information services Public Relations
receptionist insurance Research and Development (R&D)
supervisor manufacturing Sales/Marketing
switchboard operator telecommunications  
Vice President    

IV Works and Responsibilities. Complete the sentences by choosing the best alternative.

 

1. a) clerks b) accountants c) supervisors
2. a) vendors b) renters c) reps
3. a) choosers b) procurers c) buyers
4. a) packers b) quality controllers c) financial staff
5. a) secretaries b) editors c) copywriters
6. a) statisticians b) accountants c) counters
7. a) wages clerks b) filing clerks c) paying clerks
8. a) hackers b) operators c) screeners


PART II. FINANCE


9. a) manager b) president c) receptionist
10. a) VDU (visual display unit) operator b) telex operators c) switchboard operators

1. The employees responsible for carrying out general office duties, filling in forms and keeping statistics are_________________.

2. The employees who sell a company's products are the sales representatives, usually known as.

3. The employees who decide what to purchase, and who make the purchases of finished goods or components to be made into goods, are the____________________.

4. The employees who are responsible for seeing that the finished goods are well made are the.

5. The clerical workers who use typewriters or word processors and who produce letters, memos or other documents, are___________________.

6. The employees who check a company's financial affairs are the_____.

7. The employees who are responsible for preparing cheques, pay packets and pay-slips are the.

8. The workers who process data, under the control of managers and supervisors, are the computer.

9. The person who greets a visitor and tells him or her how to get to the right office is the.

10. The employees who deal with a company's telephone calls are the______.

V Match up the words on the left with the definitions on the right.

 

autonomous a) a system of authority with different levels, one above the other
2 lecentralization b) a specific activity in a company, e.g. production, marketing, finance
:-inction c) independent, able to take decisions without consulting a higher authority
- hierarchy d) people working under someone else in a hierarchy
line authority e) dividing organization into decision-making units that are not centrally controlled
1 report to f) the power to give instructions to people at the level below in the chain of command
subordinates g) to be responsible to someone and to take instructions from him or her

VI. Departments. Find the words corresponding the description of each division or department.

Distribution Plant Training Purchasing

Audit Billina Market Research

1. It organizes the manufacturing process.

2. It buys in supplies.

3. It ensures that the product reaches dealerships and wholesalers.

4. It sends out invoices and receives payment.

5. It checks the accounts.

6. It organizes in-house courses for employees.

7. It finds out whether or not a product will sell.

VII. The Sales Department. Complete the following notes of an important meeting with the best alternative from the box.

 

1. a) Manager b) Director c) supervisor
2. a) representative b) operator c) agent
3. la) secretaries b) reps c) sellers

UNIT 8. ORGANISATION STRUCTURES



4. a) promotion b) distribution c) advertising
5. a) territory b) location c) area
6. a) hire b) recruit c) appoint
7. a) close b) open c) cancel
8. a) reliable b) wealthy c) credit-worthy
9. a) fax b) photocopying c) typing
10. a) bills b) forms c) letters

The Sales (1)____ had to go to a Board meeting, so the new manager saw the (2)________

instead. The agent said that the (3)______ did not visit his customers often enough, so his

campaign for the (4)____ of the new line had to be changed, and it was difficult to cover

the (5)____ properly. He wanted the authority to (6)______ a rep to cover the northern part

of his area. If he could get this help, he could find new customers, (7)_______ new accounts if

the customers were (8)_____, and service or close existing accounts. He also wanted to

replace his telex machine by a (9) ______ machine, because it would be much better for

reproducing order (10)_____, so that he and warehouse could see exactly what was needed

and could also get the information much more quickly.

VIII. R & D in the UK - the Current Picture. Supply the missing words from the box In these extracts from a British newspaper story about R & D. In two of the spaces, two answers are acceptable.

 

budget centres corporate costs
evaluation outsourcing performance policy
programmes resources spending  

R & D (1)____ in the UK was 7.4 bn. pounds in 1995 and drugs companies accounted

for 34% of all (2)_____ British R & D. A study of R & D (3)________ methods has identified

around 100 different approaches to the issue. One R & D (4)________ measure, adopted by

Pilkington, the UK glass company, is to assess the current benefits of past research in terms of cost savings, licencing income and the profitability of new products.

The most important development in UK government R & D (5) __________ has been the

development of a new State-supported venture called Technology Foresight. This programme tries to identify the areas where the public and private sectors should

concentrate their R & D (6)_____. "We want to translate the findings of TF into practical,

useful R & D (7)____ ',' said a government minister.

Meanwhile in the electronics sector, escalating R & D (8)________ is one reason for the

number of mergers in the industry. Amalgamation then often leads to the closure of some

of the new company's R & D (9)_____; a rationalization of the company's R&D activities;

and a reduction in the company's R&D (10)______. Other companies have started (11)_____

R&D. sub-contracting at least some of their research work to contract research organizations (CROs).

IX. The text "Company Structure" mentions the often incompatible goals of the Finance, Marketing and Production (or Operations) departments. Classify the following strategies according to which departments would probably favour them.

1. a factory working at full capacity

2. a large advertising budget

3. a large sales force earning high commission

4. a standard product without optional features

5. a strong cash balance

6. a strong market share for new products

7. generous credit facilities for customers



PART II. FINANCE


8. high profit margins

9. large inventories to make sure that products are available

10. low research and development spending

11. machines that give the possibility of making various different products

12. self-financing (using retained earnings rather than borrowings)

X. Human Resources. The company has decided to improve the working conditions of its employees. Choose the correct term for each aspect of its new policy.

 

1. a) maternal leave b) mothering leave c) maternity time d) maternity leave
2. a) manpower b) workforce c) human resources d) employees
3. a) in-house b) tailoring c) designed d) outhouse
4. a) owl b) shift c) time d)group
5. a) superior b) appraisal c) objective d) holiday
6. a) salary b)expense c) commission d)bonus
7. a) small time b) part-time c) short time d) extra time
8. a) notice b) delay c) note d) resignation
9. a) laid up b) laid off c) laid by d) laid aside
10. a) natural tendencies b) wasting away c) natural wasting d) natural wastage
11. a) senior management b) senior service c) seniority d) senior status
12. a) restoration b) restitution c) relocation d) refurbishment

1. We will increase the amount of_____ for women who are expecting babies.

2. We will increase the size of the_____ by 10%.

3. We will give everyone____ training at least twice a year.

4. Night____ workers will get paid double time for working unsocial hours.

5. There will be no more annual_____ interviews.

6. We will pay everyone an extra____ at Christmas.

7. We will give____ employees the same status as full-timers.

8. Employees will only have to give one week's______ before leaving.

9. No one will be____ without the full agreement of the union.

10. Any future reductions in staff will be achieved only by_____.

11. In future, promotion will be made purely on the basis of______.

12. Generous____ allowances will be paid when the company moves from the capital to a

site in the provinces.

XI. Read the following interview about the structure of a major chemicals multinational.




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