To establish good relations

Assignments

I. Try to remember the following expressions which will help you to perform well during the negotiations in English:

to establish good relations - We appreciate what you’ve done for us. - Our concern is fairness. - We would like to settle this on the basis of independent standards, not of who can do what to whom. - Let me see if I understand what you’re saying - Now that I think I understand your point of view, let me talk with... and explain it to him/her.	to soften an explanation: - You’re right. It does take a long time, but… You’re completely right; however… - In fairness to all our customers, we have to… - In order to maintain our customers’ confidence, we feel we must… - As you know we’ve always had a reputation for being a safe company; therefore, we feel we have to… - Yes, of course we can do that for you, but first we’ll need… - I’ll see what can be done to speed things up.
to show understanding/agreement on a point: -I agree with you on that point. -That's a fair suggestion. -So what you're saying is that you... -In other words, you feel that... -You have a strong point there. -I think we can both agree that...	for objection on a point or offer: -I'm prepared to compromise, but... -The way I look at it... -The way I see things... -If you look at it from my point of view... -I'm afraid I had something different in mind. -That's not exactly how I look at it.
Encouragement to speak Go ahead. And I’m waiting to Mr. Smith to comment on it. You’re on the top of the subject. Tell me about that. (It’s a) good (excellent) question. Keep going... You are going on the right direction. You are more than welcome. Let me ask you a question seriously.	to use in closing It sounds like we've found some common ground. I'm willing to leave things there if you are. Let's leave it this way for now. I think we both agree to these terms. I'm satisfied with this decision. I'd like to stop and think about this for a little while.
Apologies (I’m) sorry... Excuse me. (AmE) Pardon me. (AmE) I beg your pardon. (fml) I didn’t listen to what you were saying. I don’t think I follow. I have forgotten to tell you smth.. I’m confused.... Anyway I apologize.	Responses to Apologies It’s (That’s) all right. It’s (That’s) OK. (infml) Don’t worry. (infml) It’s all right. (infml) Never mind. It doesn’t matter.
Compliments: Your English is excellent	Responding to a complement Thank you. Oh, thank you very much. That’s very kind of you. Do you really think so? It’s very kind of you to say that. You’ve made my day!

II. Fill in the gaps in the following expressions:

-We a………. what you’ve done for us.

- Our concern is f…….

- We would like to settle this on the basis of i……… s……., not of who can do what to whom.

- Let me see if I u……. what you’re s…….

- Now that I think I u…. your point of v…., let me talk with... and explain it to him/her.

To soften an explanation:

-You’re right. It does t…..a long t….. but… You’re completely r…..; however…

-In fairness to all our c……, we have to……

-In order to m….. our customers’ c……. we feel we must…

-As you know we’ve always had a r……. for being a safe company; therefore, we feel we have to…

-Yes, of c…… we can do that for you, but first we’ll need…

-I’ll see what can be done to s…. things up.

To show understanding/agreement on a point:

-I agree with you on that p…….

-That's a f….. suggestion.

-So what you're s…… is that you...

-In o…… words, you f….. that...

-You have a s…… point there.

-I think we can both a…… that...

Дата добавления: 2014-12-26