III. Complete the dialogue

II. Read the dialogue in pairs.

I. Translate the words and phrases and try to pronounce them correctly.

Active vocabulary

Modern business often involves international travel. When booking a flight, what questions do you need to ask? Imagine you are booking a flight and a hotel over the phone. What words and expressions do you use?

I’d like to enquire about flights	Is there a discount rate?
Could you tell me about the flight availability?	Do you mind if I book it provisionally?
Do you want to go economy, business or first class?	I’ll call you back later to confirm
How many of you will be travelling?	a deposit
Does that include airport tax?	a return ticket
Could you check if the hotel has any rooms free?	an open-date ticket
Can I book that, then?	to depart
I’d like to book a hotel room	to arrive

Dolores: Hello! Dolores speaking_______

Tim: Ah yes, hello. I’d like to enquire about flights to Hong Kong from

Kennedy Airport in New York, please. I’m off to a conference at the end of

the month ­ Thursday 22nd until Tuesday 27th. Could you tell me about the

flight availability and prices?

Dolores: Certainly. Do you want to go economy, business or first class?

Tim: Well, I’d like to go first class, but unfortunately I’ll have to go economy ­

company rules, you see.

Dolores: Yes, sure, I understand. How many of you will be travelling?

Tim: Ah, it’s just me.

Dolores: Okay, so that’s one seat -economy -New York - Kennedy to Hong

Kong Airport.

Tim: And how much will that be?

Dolores: Let me see … to qualify for the discount rate, you need to stay over a

Saturday, which you are doing …Yes, that’ll be $830.

Tim: Right, and does that include airport tax?

Dolores: No, tax is another $70 on top of that.

Tim: Okay. Can I book that, then?

Dolores: Certainly. Can I help you with anything else?

Tim: Yes, I’d like to book a hotel room too, for the full five nights. Could you

check if the Regency Hotel has any rooms free?

Dolores: Yes, they do.

Tim: And is there a discount rate for conference delegates?

Dolores: Yes, there is. I think it’s 10% but I can check that for you.

Tim: Okay, do you mind if I book it provisionally for now and I’ll call you back

later to confirm? I just need to check one or two details.

Dolores: That’s fine, sir. Can I help you with anything else?

Tim: No, that’s all for now. As I said, I’ll call you back.

BBC Learning English

Reservations clerk: Northwind Airways, good morning. May I help you?

You: _______________________________________________________

Reservations clerk: One moment, please. Yes. There’s a flight at 16:45 and one at 18:00.

You: ______________________________________________________

Reservations clerk: Economy, business class or first class ticket?

You: ______________________________________________________

Reservations clerk: That would be €346.

You: ______________________________________________________

Reservations clerk: Certainly. Which flight would you like?

You: ___________________________________________________

Reservations clerk: Could I have your name, please?

You: ___________________________________________________

Reservations clerk: How would you like to pay, Ms. Jones?

You: ____________________________________________________

Reservations clerk: Yes, but you will have to confirm this reservation at least two hours before departure time.

You: ____________________________________________________

Reservations clerk: Now you have been booked, Ms. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476.

You: ____________________________________________________

Дата добавления: 2014-12-27