Three Effective Management Styles

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Hotel troubles

Case study

V. Quiz

You have only 7 minutes for this multiple choice quiz. Go ahead!

1) An example of a democratic leader is where:

a) the manager consults the team before making the decision;

b) the manager tells the subordinates what to do;

c) the manager delegates responsibility for the task giving them full authority;

d) the manager allows the team to discuss but then makes the final decision.

2) An example of an autocratic leader is where:

a) the manager consults and then makes a final decision;

b) the manager listens to the staff;

c) the manager allows the staff to get on with their work;

d) the manager tells the staff what to do and makes a final decision.

3) An example of a consultative leader is where:

a) the manager tells the staff what to do;

b) the manager gives the staff the full authority to make decisions;

c) the manager listens to the staff and then makes a final decision;

d) the manager doesn’t take into account the views and opinions of the staff.

4) A laissez-fair manager:

a) delegates tasks to the staff;

b) tells the staff what to do;

c) sets the tasks and gives the staff full freedom to complete the task as they see fit;

d) sets the task but makes a final decision.

From English for Busines

Answers: 1) c; 2) d; 3) c; 4) c.

Mrs. Jackson has worked at the Royal Oak Hotel for fifteen years. She began her career as a receptionist, and is now the office manager. She always thought that she would stay at the hotel until she retired, but now she is not sure. She explains why.

‘Mr. Brown was the manager here until three months ago. We all liked him very much. I think he was a very good manager. He always asked us what we thought before he made any big changes to the hotel. He listened to what we said before he took decisions. ‘

‘After he left we got a new manager, a young man called Mr. Jones. He’s very different. He’s only here three months, but he never asks anyone what they think – he just gives orders, and he expects us to do exactly what he says. ‘

‘This used to be a very friendly place to work – but not now. I really think I may leave. ‘

Answer the questions:

1. Mrs. Jackson says that everybody liked Mr. Brown, and that he was a good manager. She mentions two things that he used to do, in particular. What are they?
2. How would you describe Br. Brown’s management style?
3. Why does Mrs. Jackson dislike the new manager?
4. How would you describe Br. Jones’s management style?

Being an effective manager means knowing when to use the right management style. Some styles, for instance, are more people-oriented, while others tend to focus on a project or product. The management style you select will depend on your people’s skills and knowledge, available resources (like time and money), desired results, and, of course, the task before you.

I. Your job is to select the management style that works best for any given situation. Managing without a specific style leads to a specific set of circumstances that can slow you down and even lead to costly mistakes.

Get your people to do their best work by using one or more of the following effective management styles:

Дата добавления: 2014-12-27