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Речевой этикет
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№1.1.30.
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№.1.1.1.
Формулировка ТЗ. Выберите реплику для телефонного разговора.
– Hello, Mr. Smith`s office. Can I help you?
В+ Could I speak to Mr. Smith, please?
В- Good bye.
В- I am glad to see you.
Формулировка ТЗ. Выберите реплику для телефонного разговора.
– Who`s calling, please?
В- One moment.
В- How are you?
В+ This is Ivanov.
Формулировка ТЗ. Выберите реплику для телефонного разговора.
– Mr. Smith is not in the office now. Can I give him a message?
В+ No, thank you. I`ll phone him again.
В- Ivanov calling.
В- See you tomorrow.
Формулировка ТЗ. Выберите реплику для телефонного разговора.
– Could I speak to Mr. Smith, please?
В+ Just a minute, please.
В- Can I help you?
В- See you soon.
Формулировка ТЗ. Выберите реплику для телефонного разговора.
– Is that Mr. Smith`s office?
В- What a pleasure!
В- Thank you. I am fine.
В+ Sorry. You`ve got the wrong number.
Формулировка ТЗ. Выберите реплику для телефонного разговора.
– Hello, Mr. Green`s office. Can I help you?
В+ Could I speak to Mr. Green, please?
В- Good bye.
В- I am glad to see you.
Формулировка ТЗ. Выберите реплику для телефонного разговора.
– I`d like to speak to Mr. White.
В- How are you?
В+ I`m afraid, he is not here at the moment.
В- Thank you for your visit.
Формулировка ТЗ. Выберите реплику для телефонного разговора.
– Can I speak to Mr. Green, please?
В+ Just a minute, please. I`ll put you through.
В- Thank you for coming.
В- Glad to see you.
Формулировка ТЗ. Выберите реплику для телефонного разговора.
– Is that Johnson and Johnson Company?
В- What a nice day!
В- No, thank you.
В+ Yes. Can I help you?
Формулировка ТЗ. Выберите реплику для диалога.
– Good morning, Mr. Voronin. Sorry. I`m a bit late.
В+ Never mind.
В- What a pleasure.
В- Glad to have met you.
Формулировка ТЗ. Выберите реплику для диалога.
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– Sorry. I hope you don`t wait for me too long.
В- I am in good form.
В+ Not at all.
В- Never expected to meet you.
Формулировка ТЗ. Выберите реплику для диалога.
– I won`t be able to keep my appointment tomorrow.
В- Not bad, thank you.
В+ It`s a pity.
В- Never expected to meet you here.
Формулировка ТЗ. Выберите реплику для диалога.
– How are you getting on?
В- On the train.
В+ Not bad, thank you.
В- Glad to hear it.
Формулировка ТЗ. Выберите реплику для диалога.
– Did you have a good trip?
В- The plane is due to depart at 7 p.m.
В+ Yes, it was quite nice.
В- Thank you for coming.
Формулировка ТЗ. Выберите реплику для диалога.
– Could we meet at our office at 11 on Friday?
В+ I think it will be all right.
В- My best regards.
В- I`ll see if he is in.
Формулировка ТЗ. Выберите реплику для телефонного разговора.
– Could you put me through to Mr. White?
В+ Just a moment. Will you hold on, please?
В- Mr. White`s office. What can I do for you?
В- Just a minute. What about 11 o`clock?
Формулировка ТЗ. Выберите реплику для диалога.
– Thank you for your help.
В- I am terribly sorry.
В- Glad to see you.
В+ That was a pleasure.
Формулировка ТЗ. Выберите реплику для телефонного разговора.
– Can I speak to Mr. White, please?
В- Not so bad, thank you.
В+ I am putting you through.
В- See you tomorrow.
Формулировка ТЗ. Выберите реплику для диалога.
– Can you answer my questions?
В+ I am at your disposal.
В- My best regards.
В- I don`t expect him until Monday.
Формулировка ТЗ. Выберите реплику для диалога.
– Excuse my being late.
В+ Never mind.
В- I don`t think we have met before.
В- I want to express my gratitude.
Формулировка ТЗ. Выберите реплику для диалога.
– It was very kind of you to show us round the institute.
В+ That was a pleasure.
В- My best regards.
В- Nothing serious.
Формулировка ТЗ. Выберите реплику для диалога.
– Could we meet tomorrow morning? What about 11 o`clock?
В+ It suits me well.
В- My best regards.
В- I`ll see if he is in.
Формулировка ТЗ. Выберите реплику для телефонного разговора.
– Can I speak to Mr. Jackson?
В+ Jackson speaking.
В- Ivanov calling.
В- Glad to meet you.
Формулировка ТЗ. Выберите соответствующую реплику.
We would like to visit your plant. Is it possible?
В- We`d prefer to receive your documents tomorrow.
В+ No problem. We can easily arrange it.
В- It`s all right. He will come in 10 minutes.
Формулировка ТЗ. Выберите реплику для телефонного разговора.
– Could you put me through to Ms. Brown?
В+ Just a moment. Will you hold on, please?
В- Just a minute. What about 11 o`clock?
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В- Sure. Can I have a message?
Формулировка ТЗ. Выберите соответствующую реплику.
Could you give us the program of the conference?
В- We can make an appointment for Friday. Is it convenient for you?
В- We can arrive in 5 days. Is it convenient for you?
В+ We can send it by e-mail. Is it convenient for you?
Формулировка ТЗ. Выберите соответствующую реплику.
Don`t you think that the price is somewhat high?
В- It is quite convenient, because the partners will arrive on Monday.
В- It is quite safe, because we can guarantee delivery in due time.
В+ It is quite reasonable, because the goods are of the highest quality.
Формулировка ТЗ. Выберите соответствующую реплику.
I would like to make an appointment with Mr. Smith for Friday. Is it possible?
В+ I`m afraid not, because he will be away till Saturday.
В- I`m afraid not, because we have no specialist of this kind at the office now.
В- I`m afraid not, because your price is quite high.
Формулировка ТЗ. Выберите реплику для диалога.
Could I meet you at your office on Monday to discuss the contract?
В- Oh, I`m sorry, we cannot give you a discount of 5 per cent.
В+ Oh, I`m sorry, I`m very busy on Monday. How about Tuesday morning at 10 o`clock?
В- Oh, I`m sorry, we cannot deliver the goods in 2 months.
Формулировка ТЗ. Выберите реплику для диалога.
Could we meet tomorrow at 10 to discuss the terms?
В- The 10th of November is Saturday. We don`t work on Saturdays.
В+ All right. The time suits me perfectly.
В- Certainly. They have such an interesting program!
- Извиняюсь!
Ксожалению, нам нередко приходится слышать такую форму обращения. Речевой этикет и культура общения - не слишком популярные понятия в современном мире. Один посчитает их чересчур декоративными или старомодными, другой и вовсе затруднится ответить на вопрос, какие формы речевого этикета встречаются в его повседневной жизни.
Между тем, этикет речевого общения играет важнейшую роль для успешной деятельности человека в обществе, его личностного и профессионального роста, построения крепких семейных и дружеских отношений.
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