Relations and Processes in Workplace

Communication climate

Good communication is vital in an organization. Communication climate is the internal environment of information exchange among people through an organisation’s formal and informal networks. Communication climate is open when information flows freely; closed when information is blocked.

In an open climate, employees feel free to express opinions, complaints, and suggestions to their superiors. Employees talk freely among themselves about important policy decisions and their production, personnel, or translation problems. Information passes without distortion upward, downward, and horizontally throughout the organization. An open communication climate is desirable because it enhances human relationships. Good interpersonal communication in the organization provides an environment where people thrive and enterprise flourishes.

This open communication climate has at least three distinct characteristics: it is supportive, participative, and trusting.Open communication climates encourage employees through supporting them, through allowing them to participate in decision making, and, through trusting them, which assures the integrity of information channels.

A closed communication climate causes lost business, damaged reputations, and general unhappiness.

Staff morale is the level of confidence and positive feelings that people have, especially people who work together; who belong to the same team. (LDOCE)

Leadership is the process of successfully influencing the activities of a group towards the achievement of a common goal. A leader has the ability to influence others through qualities such as personal charisma, expertise, command of language, and the creation of mutual respect.

Networking is the ability to actively seek, identify and create effective contacts with others, and to maintain those contacts for mutual benefit.

Teamwork involves working with others in a group towards a common goal. This requires cooperating with others, being responsive to others’ ideas, taking a collaborative approach to learning, and taking a responsibility for developing and achieving group goals.

Mentoring isbeing a trusted advisor and helper with experience in a particular field. Actively supporting and guiding someone to develop knowledge and experience, or to achieve career or personal goals. A mentoring relationship may be formal or informal, but must involve trust, mutual respect, and commitment as both parties work together to achieve a goal (for example, mentoring a younger member of a team to achieve better performance).

Group work is any activity in which employees work together.

Decision making is identifying appropriate evidence and weighing up that evidence to make a choice; Taking responsibility for a decision and its outcomes

Delegation is distributing responsibility and authority in a group; the process of giving power or work to someone else so that they are responsible for part of the work. Assigning tasks and decisions to different group members.

Collaboration is working cooperatively and productively with other team members to contribute to the outcomes of the team’s work

Network building is creating contacts with other people and maintaining those contacts (for example, meeting someone at a seminar with similar interests, and swapping email addresses with them); Acquiring and maintaining information about people who might be useful contacts for specific purposes

Motivating others is generating enthusiasm and energy by being positive, focussing on finding solutions and maintaining a positive attitude even when things are not going well (for example, when something goes wrong, asking "What can we try now?" instead of saying, "That should have worked better."); Encouraging others to come up with solutions, listening carefully to their ideas and offering constructive feedback.

Дата добавления: 2014-11-20