Студопедия

КАТЕГОРИИ:


Архитектура-(3434)Астрономия-(809)Биология-(7483)Биотехнологии-(1457)Военное дело-(14632)Высокие технологии-(1363)География-(913)Геология-(1438)Государство-(451)Демография-(1065)Дом-(47672)Журналистика и СМИ-(912)Изобретательство-(14524)Иностранные языки-(4268)Информатика-(17799)Искусство-(1338)История-(13644)Компьютеры-(11121)Косметика-(55)Кулинария-(373)Культура-(8427)Лингвистика-(374)Литература-(1642)Маркетинг-(23702)Математика-(16968)Машиностроение-(1700)Медицина-(12668)Менеджмент-(24684)Механика-(15423)Науковедение-(506)Образование-(11852)Охрана труда-(3308)Педагогика-(5571)Полиграфия-(1312)Политика-(7869)Право-(5454)Приборостроение-(1369)Программирование-(2801)Производство-(97182)Промышленность-(8706)Психология-(18388)Религия-(3217)Связь-(10668)Сельское хозяйство-(299)Социология-(6455)Спорт-(42831)Строительство-(4793)Торговля-(5050)Транспорт-(2929)Туризм-(1568)Физика-(3942)Философия-(17015)Финансы-(26596)Химия-(22929)Экология-(12095)Экономика-(9961)Электроника-(8441)Электротехника-(4623)Энергетика-(12629)Юриспруденция-(1492)Ядерная техника-(1748)

Task 16. (поместить сам текст в Appendix) Read the script of the Social Work Interview in the Appendix. Identify the communication techniques employed by the social worker




Task 14. The following words and phrases are in the interview. Check the meaning and the pronunciation in your dictionary.

To mind; to address; record; to proceed from; to submit; to fill out; to look for; unemployment; to rent; to come due; tough; to close down; a run-out; savings; pelvic pain; benefit; health insurance, to cease.

Task 15. Listen to an extract from a social work interview. Choose the correct options speaking about the problems the client is facing:

1. She is homeless at present.

2. Her husband lost his job.

3. They can’t afford a new house.

4. They don’t have enough money to pay the rent.

5. They don’t spend much time with their kids.

6. She is in too much pain.

7. Her husband is on unemployment.

8. Her husband’s unemployment ran out.

9. Their savings is all gone.

10. She’s got a pain in her right arm.

11. She‘s got a pelvic pain.

SW: Hi, I’m Eninsia Hamison. How are you today?

C: Hello, good, how are you?

SW: And your name is…

C: Lorry Davies.

SW: Thank you, Ms Davis, and how may I address you?

C: You may call me Lorry.

SW: Great. And this is our office here, if you don’t mind having a seat. Is there anything I can get you to start.

C: No.

SW: Wonderful. And Lorry I was a […] officer I am a social worker at the Claiman office. I do have your record in front of me and I want to remind you everything what will remain confidential. Is it all right if I proceed from some of the information that was filled out that you submitted to the office.

C: Sure.

SW: Great. Can you give some more information of why you are here today.

C: I am here looking for some help

SW: Oh, we’ll be happy to help you.

C: My husband lost his job nine months ago. His unemployment ran out. I don’t have my employment. I am in too much pain all the time. We’ve got three kids at home, we rent a home and the rent’s coming due. I almost have {крошериз groceries). I just help

SW: It seems a lot going on. And that seems like a tough time. Do you mind if I ask you some more specific questions so that we can make sure that we can get you the best help possible today.

C: Go ahead.

SW: Let’s start with you telling me about what happened with your husband losing his job.

C: All the economy was quite bad and he lost job, his business closed down.

SW: And that was nearly nine months ago you said.

C: Uhu.

SW: And then he filed for unemployment

C: He did a run-out.

SW. And how long ago did he run out?

C: Husband - a couple to three months. And our savings is now gone.

SW: Everything you have saved up for. And you said that you originally from the information that we gathered had a job.

C: I did. And I ended having a pelvic pain, like that and I just couldn’t work, I can’t stand. I can’t sit.

SW: Did you also take unemployment?

C: I did. And the benefit’s over now too.

SW: I understand. And let me ask you how many members are in the family.

C.: There’s my husband, myself, and we have three children.

SW: And is it accurate from what I was shown your husband was a primary provider with the health insurance and after that those medical benefits ceased.

C: Yeah, as soon as he lost his job those benefits ceased.

SW: I understand. Let me ask you since you, since that unemployment run-out you said it was a couple of months ago and you coming today to find more work essential…

C: Work, money, the way to pay my food, rent, power, all of it.

SW: Okay, so what we’ve assessed so far is that your children are without health insurance and you and your husband are without health insurance because we do have programs, we could give you the information and we could look further such as Medicaid, Medicare, Tenf and Chips.

C: Okay.

SW: We’ll make sure that we can get the paperwork if you don’t mind filling it out before you go we could get on that right away. I also wanna to address the other concern. You said that the savings is all gone

C: It’s the other fact my bank account is overdrawn.

SW: Okay. And let me ask you this – since the savings is all gone, are you renting or paying a mortgage?

C: We are renting and the rent still the fifth, first.(дифитс) defeats/ theft.

SW: That’s correct and today is the […седие] let’s take a look at what we can do for the resources in that area. Have you considered a moving in with relatives.

C: Yeah, but it will cost us money to move in with relatives and I just have that kind of money right now.

SW: That’s understandable. With respect to and just finalizing us a clarifying question. We’ve established essentially all of your needs and how we gonna be able to further assist you doing that paperwork, it does seem that it be a good qualifier in these areas from the information that you’ve given me. My question would be at this time – we could most of the way get your word to those offices so that all the family could see a provider for the dental and medical – How long has it been since you last saw your doctor.

C: It’s been a year.

SW: Okay. Let me just make a note of that to make sure that we can get him in as soon as possible. And then let me ask you what your husband has been able to find in his search.

C: A couple of temporary jobs at seven dollars an hour and usually he makes fifteen dollars an hour and it helps stretch but it doesn’t’ pay the bills.

SW: That’s understandable. Has he updated his resume?

C: I think so, but I am not sure.

SW: Okay. Because may be an area of opportunity after you have seen the doctor what would you like to do, would you like to be – a stay at home mum or would you like to go back to the work field.

C: No, I need to go back to work.

SW: Okay, even if it’s part-time.

C: Uhu. Anything.

SW: Anything. Great. Well, because what I would suggest in the situation – how would you and your husband feel about coming to one of our free workshops where we could work on you resume, look for jobs by updating your skills and possibly a vocational program. We do offer free programs through the college of technology to be able to build on skills to make you more to make you more marketable to get back into the work field.

C: That’s great but what I gonna do about child care.

SW: We could most certainly look into that as an option of-, where we could…. It would just be for one night and class is one hour, in the evenings, when hopefully most people-, we scheduled that in the evenings for most people to be off work at that time is there anywhere else that you could leave the children for that time.

C: No, my sister watches the children when I need her to but she works nights.

SW: That’s understandable, so let’s make a note we’ll make sure that we get your reference for a childcare so that you could attend the free workshop and possibly get you there a lot faster and especially your husband by updating the resume.

And let’s take a look at the other issue you told me and that was the food, and the money you said you had run out. We do have some phone numbers and resources within the community that we could give you to help you at this time.

C: That would be great.

SW: Well, certainly. So we will do this if you do not oppose it sounds like we need to get you to fill out the paperwork so we could see what programs you do qualify for. We will get you the specific date for the workshop. We’ll ask you to fill out the forms and we’ll submit those today and that way we could do follow-up by a phone call, I know you came out of your way today and I could give you a phone call next week, by the latest Friday to be about if there’s I want you to qualify for and before you leave the office today we’ll make sure that you have all of those numbers to follow up for other resources, for both food and monetary funds.

C: And what if don’t have all the information you need today?

SW: What would be-, when would be the best time that you could get it back to us you could fax it in? It’s understandable, you may not have all the paperwork with you. Would you like to fax it in?

C: I don’t have access to a fax machine, I have to go back down. I could may be get it to you by tomorrow or the next day.

SW: That would be wonderful or the other suggestion I was gonna say. You could possibly stay with us, fill out the best-, the most amount of paperwork that you can do today and I was looking in your area, there is a local library that will send a free fax.

C: Oh! Okay.

SW: Just so you are aware. And that might be a better option because we know you are in financial hardship and gasping and what it is. And the overall suggestion that I was looking over if you don’t have any other questions or concerns…

C: I don’t think so.

SW: And I just wanna to ask, I am sure this has taken a psychological and mental toll on your family, would you have a group session with families or would you have a counselor that would be able to provide free services to address how everyone in the family is feeling at this time?

C: Okay.

SW: Compared to you feeling, compared to your husband and the children. You could provide the resource especially since you’ve been through this hard time and what we could do after that is you also gonna go to the next milestone in your life of going back to and [playing …] so we gonna make sure we set you up physically and mentally to prepare.

C: Okay. Thank you.

SW: So, thank for coming into, Lorry.

Task 17. Make up dialogues adapting your interaction style to the situation: The participants are as follows:




Поделиться с друзьями:


Дата добавления: 2014-11-08; Просмотров: 506; Нарушение авторских прав?; Мы поможем в написании вашей работы!


Нам важно ваше мнение! Был ли полезен опубликованный материал? Да | Нет



studopedia.su - Студопедия (2013 - 2024) год. Все материалы представленные на сайте исключительно с целью ознакомления читателями и не преследуют коммерческих целей или нарушение авторских прав! Последнее добавление




Генерация страницы за: 0.019 сек.