Situation 1

Choose the correct options to the questions.

Situation 2.

Situation 1

In pairs read the following situations.

7. 8.

Ex.2. When you are staying in a hotel in an English-speaking country, you're likely to hear some of these dialogues.

(R = receptionist, M= Michael, J = Jennifer)

R: Good morning. Can I help you?

M: Good morning. We have a reservation for two rooms booked for us, in the names of Michael McGregor and Jennifer Hunter.

R: Umm, just a moment. Yes, two single rooms with en-suite bathrooms?

M: That's right. We're attending the 'Big Fish Games' conference. Does that mean we get a discount?

R: Yes. We are one of the conference partner hotels, so there is a five per cent discount. Is it for ten days? Is that right?

J: Yes, until the twentieth. That's ten days.

R: Good.

R: Right then. You'll need to fill in a registration form. You can settle the account by card or cash, or cheque, as you wish.

T: OK, thanks.

R: Right. You, Ms. Hunter, are in room 205 and you, Mr. McGregor, are in room 209. If you take the lift over there to the second floor the porter will accompany you with the luggage.

M: Thank you very much.

R: Have a good day!

R: Good morning. Can I help you?

M: Good morning. I think there should be two rooms booked for us? In the names of Michael McGregor and Jennifer Hunter.

R: Umm, just a moment.

M: We're attending the 'Big Fish Games' conference.

R: Well sir, I'm afraid you have nothing booked. All I have left are two small rooms at the front of the hotel. They will be a bit noisy I'm afraid, as there is a pub opposite.

M: What? That's terrible! How did that happen? What do you want to do, Jennifer? Should we find somewhere else?

J: Well, I suppose we have no choice, really. It's too late to find another hotel now. We'll just have to take them.

R: Fine. I'm very sorry about that.

R: Right, so that's all booked now. Can you sign a credit card voucher?

M: OK. Oh no, I can’t find my card. And where's my wallet?

J: Did you leave it somewhere? In the taxi?

M: Oh no! I think I did, I left my wallet in the taxi. I put it on the seat when we got in. Oh what a disaster!

R: Not to worry sir. We'll help you with that. I'll have phone the taxi company to see if they found any wallet.

M. I can't thank you enough. You have been most helpful.

1. What rooms do Michael and Jennifer want?

a)adouble room

b)a single room

c)two single rooms with bathroom

d)a twin room

2. How much discount can they get at the hotel?

a) ten per cent

b) fifteen per cent

c) twenty per cent

d) thirty per cent

3. How many days will they stay?

a) five days

b) ten days

c) twenty days

d) a month

4. How can they settle an account?

a) by card or cash

b) by a credit card voucher

c) by cheque

d) they don’t need to pay

5. Who will help them with the luggage?

a) the receptionist

b) the manager of the hotel

c) the porter

d) no one

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