Situation 2

Situation 1.

Ex.4. Use the prompts from the box to fill in the missing information.

Ex.3. Complete the phrases with the following options.

Situation 2.

1. What is the first problem?

a) The receptionist cannot find their reservation

b) The rooms are too cold

c) They are too late

d) The hotel is full

2. What is the problem with the rooms?

a) They are small and noisy

b) They are too expensive

c) The rooms are too cold

d) There are no beds

3. Michael and Jennifer have a choice:

a) They will find another hotel

b) They will call the manager

c) They will take the rooms

d) They will go back home

4. Michael has lost something. What is it?

a) He has lost his briefcase

b) He has lost his money

c) He has lost his wallet

d) He has lost his taxi

5. In the end the receptionist wants to phone someone. Who does she want to phone?

a) She wants to phone the taxi company to find the wallet

b) She wants to phone her boss

c) She wants to phone her mother

d) She wants to phone her boyfriend

1. I think there should be __________ booked for us.	two rooms a single room a twin room an apartment
2. You can settle the account _________	by card. by cash. by cheque. as you wish.
3. Take the lift over there to _________	the second floor. the conference hall. to the fifth floor. the lobby.
4.I'm afraid ______________________	you have nothing booked. there are no vacancies. we are full at the moment. you have to find another hotel.
5. I suppose _____________________	we have no choice, really. it's too late to find another hotel now. we need to speak to the manager. we have to take the room.
6. There must be two double rooms booked for us, in the names of ____________________________	Mr. and Mrs. Brown. McDonald &Sons. Mr. Havocking and Isabella Rossellini. Big Fish Games and Partners.
7.What time do you want __________	to leave? to arrive? to check out? to check in?

-How long are you going to stay? - Have a nice day. -Can I help you, miss? –Of course. You may order your dinner to your room. -Is there a bathroom there? -You can settle an account by cheque or cash, as you wish. - We are one of the conference partner hotels, so there is a ten per cent discount. – Would you like a single or a double room? -How much do you charge for the room?

R- receptionist Y- you

R. ___________________________?

Y. Yes, I would like a room.

R. ___________________________?

Y. A twin room, please. ___________________________?

R. OK, let me check.Yes, there isa twin room with en suite bathroom.

Y. Great, thank you so much. We're attending the 'International Agricultural Fair’. Does that mean we get a discount?

R. ___________________________. ___________________________?

Y. For a week. __________________________?

R. That’s 55 pounds.

Y. Can I pay cash or cheque?

R. ___________________________.

Y. Thanks a lot. Do you have a room service?

R. ___________________________.Here is the key, sir. The bellman will show you up to your room, sir. Just follow him. _________________

– I think I have no choice. It's too late to find another hotel now. - That’s terrible! What should I do? – How can I pay? -–I wonder if you have any vacancies. – Here you are.- A twin room would be better.

R. Hello, sir. Can I help you?

Y. __________________________________

R. Would you like a single or a double room?

Y. __________________________________

R. Just a moment. Let me see. Sorry. But we have no twin roomsat this time.

Y. __________________________________

R. All I have left are two small single rooms.

Y. __________________________________

R. Right, so that’s booked now. We'll need you to fill in the registration form.

Y. __________________________________

R. You can sign a credit card voucher.

Y. __________________________________

R. Here is your guest’s card. You’ll get the key to your room from the receptionist. Have a nice day.

Дата добавления: 2014-11-29