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Dear Sirs,   Many thanks for your prompt reply of 22 March to our enquiry foe bell-wire. We enclose our official order for 15,000 meters, which we understand you can supply from stock. As we pointed out in our first enquiry, the quality must be up to the sample we sent you, and the weight and colour of the cotton insulation identical to that of the sample. Our order is placed on these conditions.   Yours faithfully,


Dear Sirs,   Thank you for your quotation of 75p per metre for cloth No.110. Before we place an order with you, we would like to know whether you can quote us a slightly better price for the material. We are thinking in terms of an order for some 2,000 metres, and as the cloth is for export to a highly competitive market, a keen price is essential.   A prompt reply would be greatly appreciated.   Yours faithfully,


4.2. Samples

Dear Ms. Armand-Fugeot,   When you designed the interior of Twin Towers, you did so, I'm sure, with beauty and distinctiveness in mind. There is no doubt that the lobby sparkles with good looks and has elicited some rave reviews from passers-by. However, I'm afraid this is a chase of Beauty and the Beast, the "beast" being the monster the floor turns into when it becomes wet. The other day, when we had an all-day rainfall and many soaked feet trod the marble slabs, the surface became as treacherous as ice. We were fortunate indeed that, despite numerous falls, no serious injuries were sustained.   Won't you please see what can be done to coat the surface with a nonskid substance. Surely there must be some way to preserve the beauty yet eliminate the threats to life and limb. Our insurance company insists on this action.   Sincerely,    


65 Market Street Val Haven, CT 95135 June 30, 2004 Customer Service Cool Sports, LLC 8423 Green Terrace Road Asterville, WA 65435 Dear Sir or Madam: I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156. To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats. Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555. Sincerely, Signature Ken Thomas  




Memos are usually for internal communication. They should include the following headings: To/ From/ Subject/ Date. They should be short and include only relevant information. Points should be arranged in logical order. In longer memos, it is common to number points. The tone of the memo may be formal, informal or neutral. It is usual to end with your initials rather than a signature.



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