Курс по работе в АРМ Оператора

• Для работы сотруднику необходимо открыть программу АРМ - оператора.

Она располагается по адресу Пуск =>Программы=> Сroc=> АРМ оператора 2.6=>АРМ Оператора 2.6.

Руководство пользователя располагается по адресу: ‎ HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/myquickr/erkc_bz/proceduri/!ut/p/c5/04_SB8K8xLLM9MSSzPy8xBz9CP0os3hDC19DY0NfE0N_Hx8nA08PT7OQUI8wYwtnI_1I_Shz3PLm-iH6kU4uQFWReFUVZCfGezoqKgIAorrJbQ!!/"Процедуры HYPERLINK "javascript:%20void(0);" HYPERLINK "javascript:%20void(0);"► HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:5f97188047c07c95973cffd66a26e471&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" Работа в АРМ Оператора HYPERLINK "javascript:%20void(0);" HYPERLINK "javascript:%20void(0);"► HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:5f97188047c07c95973cffd66a26e471&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" Руководство пользователя приложения АРМ Оператора.docHYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:5f97188047c07c95973cffd66a26e471&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0"‎

• В случае если АРМ оператора не работает или возможности в него зайти – нет, необходимо воспользоваться инструкцией по переходу в аварийный режим работы

‎HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/myquickr/erkc_bz/proceduri/!ut/p/c5/04_SB8K8xLLM9MSSzPy8xBz9CP0os3hDC19DY0NfE0N_Hx8nA08PT7OQUI8wYwtnI_1I_Shz3PLm-iH6kU4uQFWReFUVZCfGezoqKgIAorrJbQ!!/"Процедуры HYPERLINK "javascript:%20void(0);" ►HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:10e359804b08d2c4821bf3f4a878f1a4&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" Работа в АРМ Оператора HYPERLINK "javascript:%20void(0);" ►HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:10e359804b08d2c4821bf3f4a878f1a4&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" Переход на аварийный режим приема вызовов (Процедура).HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:10e359804b08d2c4821bf3f4a878f1a4&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0"docHYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:10e359804b08d2c4821bf3f4a878f1a4&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0"‎

• Для перевода звонка через АРМ-оператора, необходимо воспользоваться инструкцией, расположенной: Процедуры HYPERLINK "javascript:%20void(0);" ► Работа в АРМ Оператора ► ‎HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:38c830804baf5d1dbdfbbfbc7553aaae&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0"Перевод звонка с IP-телефона HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:38c830804baf5d1dbdfbbfbc7553aaae&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0"AvayaHYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:38c830804baf5d1dbdfbbfbc7553aaae&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" на другой IP-телефон HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:38c830804baf5d1dbdfbbfbc7553aaae&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0"AvayaHYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:38c830804baf5d1dbdfbbfbc7553aaae&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" или внешний номер (Инструкция).HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:38c830804baf5d1dbdfbbfbc7553aaae&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0"docHYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:38c830804baf5d1dbdfbbfbc7553aaae&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0"‎

• В каждом звонке необходимо выбирать тематику обращения. Инструкция расположена: Процедуры HYPERLINK "javascript:%20void(0);" ► Работа в АРМ Оператора ►‎HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:67a12a804cc8f59a92defad4ee1685c5&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0"Фиксирование тематик обращений и комментариев в АРМ Оператора (Инструкция).HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:67a12a804cc8f59a92defad4ee1685c5&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0"docHYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:67a12a804cc8f59a92defad4ee1685c5&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0"‎

9.5 В случае сбоев массовых или единичных, необходимо воспользоваться файлом по их устранению:Процедуры HYPERLINK "javascript:%20void(0);" ► Работа в АРМ Оператора ►HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:ca432e804b08d2c6821ff3f4a878f1a4&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0%7Cs.dir%3Dasc%253bs%3Dlabel"‎HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:ca432e804b08d2c6821ff3f4a878f1a4&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0%7Cs.dir%3Dasc%253bs%3Dlabel"Устранение сбоев и замедления в работе ПО.DOCHYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:ca432e804b08d2c6821ff3f4a878f1a4&verb=view&view=contents&cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0%7Cs.dir%3Dasc%253bs%3Dlabel"‎

• Курс по программе NICE (Приложение My Universe. Курс для оператора)

Для контроля качества, своих диалогов каждый сотрудник может просматривать информацию по оценкам своих диалогов в ПО Nice.

Программа располагается в меню ПУСК каждого ПК. Или по ссылке: Сотруднику HYPERLINK "javascript:%20void(0);" ► Ссылки на ПО ►HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:6020100049e4fc8e9139dd9f0fc95eb7&verb=view&view=contents&cv.path=%2F%25d0%25a1%25d1%2581%25d1%258b%25d0%25bb%25d0%25ba%25d0%25b8%2520%25d0%25bd%25d0%25b0%2520%25d0%259f%25d0%259e"‎HYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:6020100049e4fc8e9139dd9f0fc95eb7&verb=view&view=contents&cv.path=%2F%25d0%25a1%25d1%2581%25d1%258b%25d0%25bb%25d0%25ba%25d0%25b8%2520%25d0%25bd%25d0%25b0%2520%25d0%259f%25d0%259e"Ссылки на ПО.docHYPERLINK "http://workplaces.ca.sbrf.ru/lotus/mypoc?uri=dm:6020100049e4fc8e9139dd9f0fc95eb7&verb=view&view=contents&cv.path=%2F%25d0%25a1%25d1%2581%25d1%258b%25d0%25bb%25d0%25ba%25d0%25b8%2520%25d0%25bd%25d0%25b0%2520%25d0%259f%25d0%259e"‎

Далее выбираем ярлык Ссылка для входа в NICE HYPERLINK "http://nice-vrn1/NiceApplications/Desktop/WebPage/DeskTopWebForm.aspx"Perform, вводим логин и пароль, и видим оценки своих диалогов.

Дата добавления: 2014-12-07