Match the phrases on the left with an appropriate explanation on the right. Fill in the grid below

Exercise 5

Act as an interpreter.

Exercise 4

Listen to the following conversation between John and Sally. All the remarks are mixed up. Put them in the order they appear in the Unit. Supply the remarks with the name of their authors. Use the grid below.

A …	Oh, what's that?
B …	Management! Surely that's not necessary?
C …	Well?
D …	So, Mr. Scott, this seems very satisfactory. I'm very interested in this sample survey. I think we should like you to go ahead and do the full review.
E …	In our experience it’s as vital as it is in any other department. Perhaps more vital. Just as a matter of interest, would you mind if I gave you the results of some research I did myself, while waiting for you this morning.
F …	Er … there is one other point we’ve not yet mentioned.
G…	We haven’t yet done anything on the management side.
1.	2.	3.	4.	5.	6.	7.
D	F	A	G	B	E	C

Scott:

10 a.m.

Managing Director arrives at office.

Finds mail has not been correctly sorted.

Two letters are for other people to deal with.

To answer the next letter, it was necessary to refer to a previous letter which could not be found in the file.

Diary was not to hand.

This caused delay and confusion over making an engagement by phone while the secretary was out of the room looking for the missing letter.

Grant:

Well, really?

Do your methods usually include listening to private conversations through open doors?

Scott:

No.

But this time I could hardly help it.

Our job, Mr. Grant, is to observe and report objectively.

Grant:

I see.

Well, thank you very much, Mr. Scott, for your report, and I look forward to studying it carefully.

But as to…

Scott:

As to including a survey on the organisation of your management..?

Grant:

I hadn't bargained for that, you know.

I shall have to think about it.

Hm, yes, I don't quite like the idea of being told how to run my own business, but... well, I'll let you know, Mr. Scott.

Good morning.

1.	productivity	A	the detailed study of manual, or semi-manual, work, so that non-essential work can be eliminated and operations carried out with maximum efficiency
2.	work study	B	a bonus plan. An incentive is offered to encourage employees to work harder, and more efficiently.
3.	Critical Path Analysis (C.P.A.)	C	someone who examines something in detail, (an employee of the firm of consultants who investigates the different jobs done by different workers)
4.	consultants	D	method of planning the undertaking of a complex project in a logical way, by analysing the project into its component parts, and recording them on a diagram which is then used for planning and controlling the activities which carry the project to completion
5.	operator	E	to pay a workman according to the work done, not by the time taken to do it
6.	a sample study	F	here, another word for a worker, particularly someone who operates a machine
7.	investigator	G	the rate at which goods are produced
8.	A survey	H	professional business experts who, for a fee, advise clients on aspects of their business. (In this case the firm are specialists in Organisation and Methods)
9.	incentive payments scheme	I	a plan for giving extra money to workers in certain circumstances. In this case they will receive a bonus if their production rises.
10.	to pay piece rates	J	an analysis covering all aspects of a subject. It can apply to the actual work of investigation or the final written report.
11.	a bonus scheme	K	an investigation of a specimen, a part of something which shows what the whole is like
1.	2.	3.	4.	5.	6.	7.	8.	9.	10.	11.

Дата добавления: 2014-12-24