E1 Building Management

Figure D.2 Sample of a completed Ishikawa Diagram

Figure D.1 Sample of starting an Ishikawa Diagram

• 4.-Use brainstorming techniques to get participants to suggest possible causes, and note these on the relevant branch of the diagram. A simple diagram has been completed in Figure D.2.

• 5.- Interpret the diagram. This could be done by ranking the top causes based on experience and available data. Once the top causes have been selected, each one will be investigated further according to its rank and priority

Appendix E: Detailed description of Facilities Management

The purpose of this appendix is not to provide a detailed explanation of all aspects of Facilities Management. Rather, it will highlight the most important activities to assist in positioning some of the other function s and in identifying where specific processes impact on good Facilities Management and vice versa.

Facilities Management will provide information to Configuration Management regarding the location and status of CIs, and will also be an integral part of Change Management, Capacity and Availability Planning and Service Continuity Management.

The main component s of Facilities Management are as follows

Although many Building Management activities are outsourced or contracted to other suppliers, they are still the responsibility of Facilities Management. Typical activities include:

• Cleaning. This could be done by employees or by third parties. It is very important here to ensure that cleaning staff comply with all access control and confidentiality policies.
• Waste disposal, including separation of items for recycling, hazardous items (e.g. batteries, liquids and gases such as refrigerant for air-conditioning units), confidential documentation.
• Installation of physical facilities, such as cabling, power, raised floors, secure entry and exit systems, offices, furniture, etc.
• Parking. This should include allocation of staff and contractor parking, visitors’ parking and parking for handicapped staff or visitors. Facilities management will also include documenting and enforcing any policies around who should park where.
• Access Control and Security Monitoring. This is covered in more detail in section E6 below and also in Appendix F.
• Signage, i.e. ensuring that the building can be found but is not obviously a key location worthy of attack.

Дата добавления: 2014-12-23