Listening. Read the following email and suggest ways the supervisor could deal with the problems in the department

Warm up

Lesson 4. Praise

Read the following email and suggest ways the supervisor could deal with the problems in the department. Role-play a conversation to follow the email, with you as Charlie and your partner as Sam. Reply to the email with your own ideas.

Writing

Plan what you will say.

Imagine you have to deal with the following situations, in which you have to give feedback.

a) you share an office with a colleague who often goes out, without telling you for how long. When clients phone, you are unable to tell them when to call back. What suggestions can you give your colleague?

b) one of your staff, who often visits clients, insists on wearing jeans at work, despite the office dress code which states “no jeans”. You feel it is necessary to discuss it formally with the staff member.

I. In what circumstances do you praise colleagues at work?

II. Do you find giving praise or receiving praise more difficult? Why?

III. What is your approach for giving negative feedback to colleagues?

I. Listen to three situations where someone is giving praise. In each dialogue 1-3, what did someone do well? What has happened as a result?

What did they do well?	Result
1)
2)
3)

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