Warm up. Lesson 1.Telephoning skills

Lesson 1.Telephoning skills

Unit VI.TECHNICAL MEANS OF COMMUNICATION

You work for a company that imports food products and you are looking to add a new product to your range. You have information on two potential products from another company. Make your own individual specific unusual product which will be very popular.

Project work

1. Olivada, from Spain, is a paste made from black olives. It can be eaten as a snack with toast and bread. The olives are picked by hand and then pressed and mixed with a delicious blend of oil and herbs. So far it has been well accepted all over the Mediterranean region, but in the rest of Europe sales have been slow. We predict the product will be successful in the USA and Latin America.

2. Casa de mi abuela, from Mexico, is a range of ready-to-eat spicy sauces. It is perfect as a TV snack with potato or corn chips, or with raw vegetables. Only the finest chillies, peppers, and onions are selected. These are then cooked in oil and immediately preserved. This is a new product so no sales figures are available, but we expect that this product will be popular worldwide.

	Product 1	Product 2
what/call?
where/produce?
how/eat?
how/produce?
where/sell?(up now)
where/sell(up future)

From In Company Intermediate

Learn how to exchange information on the telephone, arrange appointments, answer and make telephone calls, control the conversation, leave and take telephone messages, write formal and informal e-mails.

I. Read the questionnaire and tick (√) the sentences which are true about you. Discuss your answers.

II. Match the statements 1–6 with the responses a–f.

1. This website takes a long a. He is probably chatting online or surfing

time to download the Internet.

2. Would you like her mobile number? b. No, send it as an email attachment.

3. His line is still busy. ____ c. Hold on, I’ll put you through to her extension.

4. Your fax isn’t very clear___ d. Yes, there are too many images.

5. I’d like to speak to Sam, please___ e. Would you like me to send it again?

6. Shall I print this letter and post it? ___ f. Yes, please. I’ll send her a text message.

III. List the words and expressions in ex. I. connected with telephoning.

· the Internet

· email

· letters and faxes.

IV. Which ways of communicating do you use regularly?

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