Pre-reading exercises. Grammar:Modals+ Perfect Infinitive

Unit VI

Grammar:Modals+ Perfect Infinitive

Ways of expressing probability, possibility, certainty

Prepositions

Exercise I. Pronounce the following words:

• Complaint • Claim • To arise • Wrong • To delay • Apology • To be appropriate • Circumstance • To cause • To reduce	Скарга Вимога Виникати Не той, поганий Затримувати Вибачення Бути придатним Обставини Примушувати Зменшувати
• Reduction • To prevent • Recurrence • To deal with • Otherwise • To acknowledge • Consignment • To extend • Shipping • Infringement • To stipulate • Penalty • Terms • To be broken • In case of • Reply	Скорочення, знижка Запобігати Повернення, повторення Мати справу з …. Інакше Підтверджувати Вантаж Розширювати Вантаження Порушення Зумовлювати Покарання Умови до Бути зламаним У випадку Відповідь

Exercise II. Read the headline of the text. What do you know about Letters of Complaint and Claims? What are they?

Reading

Read closely the text, translate it into Ukrainian and try to retell it:

Letter of Complaint and Claims

Complaints and claims usually arise from the delivery of wrong goods, damaged goods or not enough goods; there is also the matter of the goods not being of the kind expected, i.e. not being according to the sample or description. Delay in delivery is another cause for complaints.

Replies to letters of complaints should open with an apology, or at least an expression of regret, when an apology is inappropriate. Then the circumstances, which caused the trouble, should be explained. It will then be advisable to express the hope that the party making the complaint has not been unduly inconvenienced.

Then the writer should state what is proposed to be done to set things right. In most cases the Sellers can do no more than offer to take the goods back or allow a special reduction in the price.

Finally the writer should state that every effort will be made to prevent the recurrence of this kind of trouble, and express hope that the good relations between the two parties will continue.

Any complaint should be dealt with promptly, otherwise delay will cause more trouble. If an investigation is required which is likely to take sometime, the complaint should be acknowledged, with an explanation that it is being attended to and a promise of a full reply as soon as everything is cleared up.

Mr. Simpson,

Simpson & Co PLC,

SHEFFIELD,

England 13 th July, 2010

Dear Sir,

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