Asking for Advice

Plans for the Future Co-operation

Mr Woodman and Mr Maliarchuk are talking in the Forestry Equipment office

Mr M: Mr Woodman, I’m leaving in a couple of days. Time has gone very

quickly. I’m really appreciate your co-operation and assistance in helping

us to make a network of home furnishing stores in Europe.

Mr W: I’m happy I could help. I’m looking forward to further collaboration

(співпраця) with you. I believe, we have big opportunities in this market.

But there are still some things we need to discuss. It’s important to learn

more about our customers’ wants and needs. At first, we need to develop a

modern system of services and establish discounts which would be

attractive to our customers.

Mr M: I completely agree with you. We have to work out wise marketing

techniques to satisfy our customers’ needs but, on the other hand, we must

take into consideration our own objectives. May I share some of my ideas?

First of all, we need to establish the Consumer Help Departments in our

stores, where the customer could get any information concerning our

goods and be assisted by our specialists to help them make wise decisions

about colour, design, prices and discounts on our furniture. Effective

advertising is necessary as well. Our clients can also come there to resolve

any problems they have with our products. For instance, we should offer a

free exchange or full refund.

Mr W: Well, that’s a good idea, I think we also have to provide a system of

guarantees and conditions for exchange and refunds. Our consumers

should be confident that our goods are the best in quality, price and design.

Mr M: You are right, Mr Woodman. I suppose we could set up the Consumer

Help Department in two months.

Mr W: I’m afraid, we are short of time. We have to do as quickly as possible. I

think, three weeks would be enough to arrange everything.

Mr M: Well, let’s do our best.

Mr W: By the way, what are you going to do tonight? I’d like to invite you to a

restaurant for dinner.

Mr M: Thank you for the invitation. I’ll be happy to come. Where should I meet

you?

Mr W: At the Ritz Restaurant at 7 p.m.

Mr M: Fine. I’ll be there.

Mr Maliarchuk is asking Mr Woodman’s secretary for advice.

Mr M: Susan, are you busy at the moment.

Susan: What can I do for you?

Mr M: Would you, please, give me a piece of advice?

Susan: Certainly. With pleasure. What’s the problem?

Mr M: I’d like to buy some presents for my family. Could you recommend a good

shop?

Susan: Surely. How much do you want to spend?

Mr M: About 150 pounds.

Susan: Then it would be better to visit a shopping centre not far from here. I

suggest Harrods. They sell everything. But I have a shopping guide with a

map. Let’s have a look. There is a huge supermarket, two department

stores and a flea market nearby (блошиний ринок). You are sure to buy

something interesting there.

Mr M: Thank you, Susan.

Susan: It’s my pleasure.

Дата добавления: 2014-11-29