Choose which of the responses (a-d) are correct. Sometimes more than one answer is possible

Practice

Something

You want somebody to do Positive Responses Negative Responses

You want to do something Positive Responses Negative Responses

Language Note. Making Requests

II

Fill in the spaces.

Plural

Singular

Language Note

Booking a Hotel

1. Good morning, Radisson Empire. Can I help you?
2. Yes, I’d like to book a room, please.

1. When exactly?
2. Next month. For three nights. I arrive on the 8^th of March and leave on the 11^th of March.

1. Hold the line. I’ll check. Now then…single or double?
2. Single, please.

1. Arrival March 8^th; departure March 11^th. Yes, we have a single with bath.
2. How much is it?

1. $165 including breakfast plus tax.
2. That’s fine. Is there a swimming pool?

1. Yes, there is. It’s indoors.
2. And how far is it to the Lincoln Center?

1. It’s just across the street.
2. O.K. I’ll take it.

1. Could I have your name, please?
2. Dussart. Isabelle Dussart.

1. Could you spell that, please?
2. D-U-S-S-A-R-T.

1. O.K, Mrs. Dussart. That’s a single room with bath from March 8^th to March 11^th. Could you send us a fax to confirm your booking?
2. Of course. Can you give me your fax number?

1. Yes, it’s 212 315 0349.
2. Thank you for your help.

1. Thank you for calling. Have a nice day.

3. Are the statements True or False?

a) Her budget is $150 a day T/F

b)She is staying for three days T/F

b) Rockefeller Center is an arts center T/F

c) There are a lot of good restaurants in New York T/F

d) Isabelle likes swimming T/F

e) Central Park is dangerous T/F

Is there a swimming pool in the hotel? Yes, there is.

No, there isn’t.

Are there any art galleries near the hotel? Yes, there are.

No, there aren’t.

How many rooms are there in the hotel? There are two hundred.

I

a) ______ ______ ______ hotels in that part of town?

b) ­­______ ______ some great restaurants in New York and __ __ usually a ballet at the Lincoln Center.

c) A. Where can I find a list of hotels? _____ _____ a guide?

B. ____ ____ several.

d) _____ _____ lots of yellow cabs.

a) A. Good morning, Radisson Empire. _____ _____ help you?

B.Yes, ____ ____ to book a room, please.

b) A. ____ ____ ____ your name, please?

B. Dussart. Isabelle Dussart.

A. ___ ___ ___ ___ name, please?

B. D-U-S-S-A-R-T.

c) A. ___ ___ ____ ____ a fax to confirm your booking?

B. Of course. ___ ___ ___ ___ your fax number?

Can I…? Certainly. I’m sorry…

Could I…? Yes, of course. I’m afraid not.

May I…? Yes, go ahead. I’d rather you didn’t.

Could you…? Certainly. I’m afraid I can’t.

Can you…? Yes, of course.

Notice the polite expressions for negative responses: I’m sorry…? I’m afraid…? I’d rather …. Direct expressions like No, don’t and No, you can’t sound impolite

1. Could I use your fax?

a) Yes, of course.

b) Yes, I can.

c) No, thanks.

d) I’m sorry, it’s out of order.

2. Could you help me?

a) I’m afraid, I can’t.

b) Yes, certainly.

c) Yes, please.

d) No, I can’t.

3. Can I leave early today?

a) I’m afraid, not.

b) I’m sorry. We are too busy.

c) Not at all.

d) Yes, thank you.

4. Could you lend me your calculator?

a) Yes. Here you are.

b) Yes, of course.

c) Not at all.

d) I’m afraid I can’t. It’s broken.

5. May I open the window?

a) No, don’t.

b) Sorry.

c) Yes, go ahead.

d) I’d rather you didn’t.

6. Practice asking and answering the questions. Use the verbs in brackets, like this.

In a restaurant you want a menu. (bring)

A.Could you bring me the menu, please?

B.Yes, of course. Here you are.

1) In a restaurant you want some water. (have)

2) You want to leave a meeting early. (leave)

3) You want to use a collegue’s dictionary. (lend)

4) You want to smoke. (smoke)

5) You want to know the time. (tell)

6) You want to use someone’s phone. (use)

7) You want your secretary to type a letter. (type)

8)At work you want a coffee. (get)

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