COMMENTS. Information about the sender and the receiver appears at the top, so the writer does not use the traditional greetings

Information about the sender and the receiver appears at the top, so the writer does not use the traditional greetings. The style is much more informal than in letters, and can be quite casual. The ending is Best wishes rather than Yours sincerely.

The informal style is most suitable for e-mails within your company and for people you know well. Then the greeting is often Hi, Hello or even How are you? Sometimes the ending is omitted and people use abbreviations of words if they want to save time:

CU = see you

tkx = thanks

RUOK? = are you OK?

8Check yourself:

1. What is the style of e-mail?

2. What necessary information must it contain?

3. Do you know and use any typical abbreviations used in e-mail letters?

MEMO (MEMORANDA)

A memorandum (plural memoranda, abbreviation memo) is sent to people or whole departments inside the organization, never to a customer.

This is a memo warning staff that they may have problems with their computers.

	BLOGGS & BLOGGS MEMO
To:All staff   C.C.M.D.	From: Michael McGovern, I.T. Centre Subject: Computer Access
Date: 18 August 2000 ---------------------------------------------------------------------1 ----------------------------------------------------------------------2 We will be upgrading the software installed on the network over the weekend. It is possible that you may have problems accessing your computer on Monday morning. ---------------------------------------------------------------------------------------3 If this is the case, please do one of the following: · Press the restart key when the ‘access denied’ message comes up. · Phone extension 2291 for help from a technician. ----------------------------------4 We are doing everything we can to make sure things go smoothly, and will be glad to help if you have any problems.   MM -------------------------------------------------------------------------------5

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