Exercise 5 Compare the following telephone conversations and classify their vocabulary, grammar, intonation according to the degree of formality (formal, neutral, informal)

Exercise 3 a) Read some samples of the recorded voice.

Exercise 2 Read the following conversation and write down a telephone message.

Telephone Messages to________________ date________________ from______________ time________________ of________________ phone________/_______ area code / number message________________________________ signed__________________________________

Reception: Good morning, ‘Riegling and Co’. Can I help you?

Chris Witt: Hello, I’m Chris Witt from ‘Sadler and Sons Ltd.’. Please could I speak to Mr. Jeff Smith?

R.: I’m sorry, but Mr. Smith isn’t in at the moment.

Ch. W.: I see. When do you think I could contact him?

R.: Well, at the moment he’s away. He hasn’t left his schedule for today. Would you like to leave him a message?

Ch. W.: Yes? Perhaps you would ask Mr. Smith to call me? My name is Witt, W…I…double T, Chris Witt. And my phone number is 181-166-7851.

R.: I got it, Mr. Witt.

Ch. W.: Thank you. I look forward to hearing from Mr. Smith.

R.: It’s a pleasure. Thanks for calling. Bye for now.

You have reached the Telecom office. We are not able to take your call right now. Please leave your message after the tone, and we’ll get back to you as soon as we can. Thank you for calling.

Hello, I’m Steve Banks, B...A...N...K...S from Cooper and Brothers. Please give me a call regarding the delivery time of the stationery you have ordered. I’m available every morning between 9 and 11 at 412-6528. Thanks, bye.

b) Leave messages on the answering machine of your business partners in the following situations:

a. you are calling to confirm your arrival time;

b. you are calling to invite them to a press conference;

c. you are calling to let them know how many people will be present at the reception;

d. you are calling to remind them of their promise to bring samples of product for tomorrow’s meeting.

Exercise 4 Read the following phone conversation and pay attention to the phrases of asking and giving repetitions:

Receptionist: Good morning, Johnson and Johnson Inc. How can 1 help you?

Lilia Korzun: Hello, my name is Lilia Korzun. I recently sent you my resume and wrote about an interview, but I haven’t had any reply yet.

R.: I’m sorry, could you repeat your name please?

L.K.: K...O...R...Z...U...N, Korzun, and my first name is Lilia, L...I...L...I...A.

R.: I see. And who did you write to?

L.K.: To Mrs. Lynne Wright in Human Resources.

R.: I beg your pardon, I didn’t catch that. Could you please repeat that?

L.K.: To Mrs. Lynne Wright - Human Resources Department…

1. - Hello.

- Hello. Is that you, Bob?

- Yes, it’s me. Who’s calling?

- This is Peter.

- Crocodile Pete himself! How are you?

- Am I disturbing you? Is it a good time to call?

- Sure, I wasn’t doing anything special. As a matter of fact, I’m on a train [speaking on a cell phone].

- So am I.

- Going somewhere nice?

- I hope so.

- Excuse me, that’s my other mobile ringing. Hang on a minute.

- Your other mobile? You mean you have two?

- Sure. One’s my private number, and one’s for work. Now what can I do for you?

- I wanted to ask you for a telephone number.

- Shoot!

- Do you remember that guy at the party last Friday? The one who sells special cards?

- Yeah, Ted Willow.

- That’s it. Ted Willow. Do you have his number?

- Not on me, but I can let you have it after the weekend…

2. - I’d like to speak to George Robins please.

- Just a moment. I’ll put you through.

- Good morning, Robins speaking.

- This is Brenda Winter from San Diego, California.

- Oh, hello Brenda.

- Have you heard about the accident?

- Accident? Oh yes, I have. And your desks were damaged. What would you like me to do?

- Have you any more available?

- Well, not as many as you ordered. You asked for fifty, we have only thirty available today. But we could produce another twenty by the end of the next week. Let me see, by Friday the eleventh.

- The end of next week! But we need them now!

- Right, but we have a lot of orders, you know.

- Yes, but our goods were damaged. Can’t you do anything about it? Can’t you help us?

- I know how you feel, Brenda. Well, let me talk to our produc­tion manager, and I’ll get back to you later in the day.

- Thank you, and can you send them by air freight? I mean it’ll save us a lot of time, you know.

- Yes, and I’ll send someone to the airport with them.

- Oh good, but we must have the desks by the seventh.

- Okay, I’ll see what we can do. And I’ll be in touch later.

- Thanks a lot, good-bye.

3. - Hello. Western Airlines. Can I help you?

- Yes. Can you check if there are any seats available for a flight to Los Angeles please?

- Yes, sir. When are you thinking of flying?

- On the morning of the twelfth. The fist available flight.

- Is six fifteen too early?

- No that’s fine. Well, maybe it’s a little early. Have you got something a bit later? Around ten or eleven perhaps?

- There’s a flight at ten twenty that gets in at two thirty.

- That would be great. How much is it?

- Two hundred and ten dollars plus tax.

- Fine.

- What’s the name please sir?

- Weyels. Jack Weyels - W...E...Y...E...L...S. How would you like to pay?

- I’ll pay on my VISA card.

- Could you give me the card number and expiry date please sir?

- Sure, it’s 2235-2500-97664, January 20^th, 2003.

- Thank you for calling us. Please make sure you’re at the airport forty minutes before the flight.

- Thank you. Bye.

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