Exercise 20 Match the two columns

1. Trial order	(a) The customer places one order for a certain quantity of goods to be delivered at regular intervals, e.g. 500kg of coffee on the first day of each month.
2. Firm order	(b) The second order placed with a company.
3. Standing order	(c) The customer orders a small quantity of goods to test the quality.
4. Initial order	(d) The customer commits himself to buying the goods. This type of order may have a fixed delivery date.
5. Follow-up order	(e) The first order placed with a company.
6. Merchandise on call	(f) The customer orders the goods a long time before he needs them or a long time before they are available.
7. Advance order	(g) The customer orders goods in large quantities.
8. Bulk order	(h) The customer orders exactly the same goods as before.
9. Repeat order	(i) The customer places one order for a quantity of goods which he has delivered in parts as and when he needs them.

Exercise 21 Here are some phrases from order letters. What kind of orders have these customers placed?

1. Please send us the following coffee for test purposes: 100g French roast, 100g Brazilian breakfast, 100g Jamaican blend. 2. … would be grateful if you could send us as before … 3. … if there is any possibility of your granting us a quantity discount on this order? 4. If this order proves satisfactory we will place a second order next month. 5. … and so we will call you whenever we require new stocks. 6. … to be delivered by the end of the first week of every month. 7. … 20,000 pairs of white tennis shoes @ $15 a pair … 8. … to reorder the goods, the order of which was placed on 17^th March. 9. … 200 reams of paper to be delivered on the last working day of each month, Saturdays excepted.
10. As our warehouse space is limited and customer demand for the goods is high, we would like to place a … 11. …and as we have heard that supply is becoming increasingly difficult, we would like to place an order now for the goods to be delivered at the beginning of next year. 12. … quality and quantity as before.

Exercise 22 a) What kind of order do you think each of these customers would place? There may be more than one correct answer.

1. Mr.Brown import carpets from Turkey. Recently a business friend gave him the name of a new supplier in Turkey. 2. Mrs.Garrick has a small clothes shop. Her clothes sell very quickly and so she prefers to order large quantities. However, she doesn’t have enough space in the back of her shop to store a lot of clothes. 3. Mr.Wheeler is the owner of a pet shop. He specializes in reptiles, especially snakes. Recently he heard from his supplier that in the next few months it will become increasingly difficult to import them, and so snakes ordered after the end of this year will become considerably more expensive. 4. Mrs.Collins is the owner of a cheese shop in the south of England. She sells large quantities of some types of cheese, for example Cheddar, and would find it convenient to have the Cheddar delivered every week.
5. Mr.Graham manufactures machines to specification. He needs some parts to complete a machine which he is currently building. However, he is a bit worried as the customer needs the machine in 4 weeks’ time, and this won’t be possible if he doesn’t get the parts by a certain date. 6. Mr.Vintner is an exclusive retailer of fine wines. Every year, he likes to have just one bottle of each new wine to try before deciding whether or not to stock it in his shop. 7. Recently Mrs.Johnson, the owner of a bookshop, ordered 20 copies of a new cookery book. The book sold so well that she has decided to order another 30 copies.

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