Lesson 1.3.3. Job Satisfaction

Ex 1. Match a word from box A with a word from box B to form new words and phrases.

A

career long-term training business new achieve

B

cards prospects course goals contacts

Ex 2. Match some of the words you made in 1 to the definitions (1-5) below.

1. your personal future objectives at work

2. cards with your name and work contact

3. future opportunities you may get at

4. lessons where you learn new skills for your job

5. new people who are useful for your work

Ex 3. How good are your career prospects? Answer the questions below. Then compare your answers in pairs.

Ex 4. Discuss these examples of bad manners. Which ones do you 'think are especially bad? Why?

· arriving late for a meeting

· ignoring people when you meet them

· shouting an order at someone

· not apologising if you offend someone

· being rude to people who offer to help you

· using bad language

Ex 5. What other examples of good or bad manners can you think of? Work in small groups and make two lists. Then compare your lists with other groups. Do you all have the same opinions about politeness?

Ex 6. Janet Stubbs, a professor of communication, talks about politeness in the workplace. Listen to part one and complete what she says.

Politeness is about showing_____ for others. It means thinking about other people's_______.

Ex 7. Listen to part two and answer the questions.

Who are we usually polite to in a business environment? Give two examples.

Why is it better if managers show respect for their workers?

Ex 8. Complete the extracts with words from the box. Then listen to part two again and check.

Hierarchy rules status subordinates

In formal situations, It is a good idea to follow standard -------when making new contacts. Politeness is often linked to ----------.We are more polite to people who are above us in the organizational ------------.

Ex 9. Read the article and find six examples of bad manners. Which three examples of bad manners is the company in the article trying to stop?

Ex 10. Read the article again and answer the following questions.

1) What reason do office workers give for their bad manners?

2) Why is it impolite to answer a mobile phone during a meeting?

3) Are people today more polite than they were 20 years ago?

4) What are some organizations doing to improve workers' manners?

5) What are the benefits of avoiding bad manners at work?

Office workers “admit being rude”

Most office workers say they are rude or bad-mannered at work. Two out of three workers regularly arrive late for meetings, most ignore e-mails and three out of four use bad language. In a survey of 1000 workers, two-thirds say that pressure of work is the reason for their bad manners.

Other common examples of bad office etiquette include ignoring colleagues and answering mobile phone calls during meetings. Using mobile phones in the meetings is impolite and distracts others. Research by the University of Surrey shows if you respond to a call when speaking to somebody, it means that the phone call is more important than the person, the survey said, if you answer a call during a meeting it could mean that toy think the meeting is not important.

Mr. Jacobs, managing director of Office Angels, a recruitment firm, says it is easy for people to forget their manners in the working environment, which is often very informal and very busy. Workers can forget etiquette such as introducing people at meetings, and this is often bad for working relationships.

Psychologist Dr. Colin Gill believes that people are not as polite as they were twenty years ago. He said: “Courtesy is no longer something that is so much respected in our society”. People think it is “stuffy to be polite or formal”.

Now some organisations are actually investing money in training their junior managers to be polite. Office Angels is encouraging people to arrive on time for meetings, turn off mobile phones and avoid bad language. “Avoiding bad manners at work is such a simple thing to do”, Mr. Jacobs says, ” and it can have a dramatic impact on improving your working environment and your relationships with others”.

Ex 11. Discuss the questions in pairs.

Do you have experience of the bad mariners described in the article? How do you feel when other people show bad manners? Do you agree that 'courtesy is no longer respected' and 'it's stuffy to be polite'? Why? Why not?

Ex 12. Complete the text with these words from the article.

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