B. Find these verbs in the text

TEXT 5. BEHAVIOUR PATTERNS

Our behaviour in the organization is an integral part of our success. Businessmen should learn how to control their actions, feelings, gestures and even the way they sit and speak. Businessmen should know the rales of business

etiquette and follow them.

But all our verbal business communication is accompanied by the non­verbal communication. The main elements of non-verbal communication are body language, vocal tone, space, the senses and time.

We have to control our facial expression, our emotions even at the most tense situations. Twisting a pen nervously in our fingers constantly clicking it we send out of the top of a ballpoint pen a clear message about our emotions and health. We are to try to avoid giving an unfavourable picture of ourselves to others and to avoid letting them feel that we are reacting unfavourably to them. Conducting negotiations with foreigners we should learn some important elements of their body language. We should remember that if our Japanese partner nods listening to us, it doesn't mean that he agrees with us, it simply means that he is following everything we are saying. If a British keeps silence, it doesn't mean his consent, it may only mean his patience. We should remember that there are some countries where the handshake is not popular.

The vocal tone is another element of non-verbal communication, which can effect our verbal communication. We can completely change the meaning of phrases by the way, in which we are saying them. Using special intonation we can change a reprimand into a joke or an inoffensive phrase into a deadly insult. In business relations it is always necessary "to keep people at distance". On the one hand the space is a defensive barrier and on the other hand it helps not to waste working time on discussing personal matters.

Our senses - sight, hearing, touch and smell - are playing a great role in non-verbal communication. They help us to form an image of the person we are communicating with. Looking at smart clothes of a person, smell good perfumes we make up a positive image before the beginning of a conversation. Dirty nails, untidy outlook, smell of garlic or onions make us form a negative

image of the person.

The timing of communication is very important. Well-phrased message will be remembered longer and mutual understanding will be reached sooner. Saving time at business communication leads to better results in work.

The main principles of business etiquette are decency and honesty, strait forwardness and integrity, the sense of obligation and duty.

EXERCISES

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